Cox Automotive Inc. · 1 month ago
Director, Vendor Performance Management (Cox Automotive Fleet Client Solutions and Delivery)
Cherryville, NC
Full-time
Onsite
Director/Executive
$135K/yr - $225K/yr
10+ years expCox Automotive Inc. is a leader in automotive services, and they are seeking a Director of Vendor Performance Management to lead the strategic development and operational execution of their Service Provider Network. This role involves optimizing vendor management, driving innovation in service delivery, and ensuring compliance to enhance client experiences.
AutomotiveDigital MarketingE-CommerceMarketing
No H1B
Responsibilities
Define and execute the long-term vision for SPN operations, aligning with broader organizational goals
Lead transformation initiatives to evolve SPN into a high-growth, scalable model using proprietary fleet technology and automated service platforms
Serve as the executive sponsor for service provider advocacy, representing the voice of the provider at the highest levels of the organization
Develop and implement a comprehensive performance management framework for service providers, including setting clear KPIs, service standards, and compliance requirements
Regularly assess service provider performance using data-driven analytics, customer feedback, and operational metrics; identify underperforming vendors and initiate corrective action plans
Facilitate quarterly and annual performance reviews with service providers, ensuring alignment with organizational goals and continuous improvement initiatives
Recognize and reward high-performing service providers, fostering a culture of excellence and partnership across the network
Oversee day-to-day SPN operations including vendor onboarding, insurance compliance, dispute resolution, and service delivery
Collaborate with internal teams (Product, Sales, Finance, Customer Care) to ensure seamless integration and execution of SPN services
Lead resolution of complex vendor issues, ensuring root cause analysis and sustainable solutions
Act as a trusted advisor to business executives and external partners, driving by-in and strategic alignment
Manage and mentor a team of SPN specialists and operational staff, fostering a culture of innovation, accountability, and continuous improvement
Oversee budget planning and resource allocation for SPN operations
Ensure profitability and operational efficiency across legacy and new service provider engagements
All other duties as assigned
Qualification
Required
Bachelor's degree in a related discipline and 10 years' experience in a related field (fleet maintenance, fleet services, etc.). The right candidate could also have a different combination, such as a master's degree and 8 years' experience; a Ph.D. and 5 years' experience in a related field; or 14 years' experience in a related field
5+ years' experience in a management or leadership role
Proven track record in scaling vendor networks, management compliance, and leading cross-functional teams
Expertise in process improvement, operational excellence, and change management
Strong executive communication, negotiation, and relationship-building skills
Demonstrated ability to thrive in a dynamic, fast-paced environment
Preferred
Degree in related discipline strongly desired
Benefits
The flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for their own wellness or that of family members
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Company
Cox Automotive Inc.
Cox Automotive is the world’s largest automotive services and technology provider.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Scott LeTourneau
Executive Vice President & Chief Financial Officer
Roger Vidal
Vice President Of Engineering, Inventory Software Solutions
Recent News
2026-01-21
2026-01-07
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