Clarks · 3 months ago
Specialist, Learning & Development
140 Kendrick St, Needham Heights, MA 02494, USA
Full-time
Hybrid
Mid Level
$53K/yr - $85K/yrClarks is a renowned shoemaking company based in Somerset, England, and they are seeking a Specialist in Learning & Development. This role is critical in supporting the development of retail teams by delivering engaging training experiences focused on product knowledge and customer experience, while also collaborating with stakeholders to ensure training content aligns with strategic goals.
ApparelE-CommerceMen'sShoesWomen's
Responsibilities
Deliver training programs focused on footwear product knowledge, customer experience, selling techniques, and operational excellence
Create and tailor training materials by adapting global content to meet regional needs, ensuring relevance, cultural alignment, and consistency with Clarks' brand and learning standards
Support seasonal campaigns, new product launches, and store openings with tailored training content and delivery
Taking the lead from the Head of L&D, partner with Retail Operations and HR to identify training needs and support development plans aligned with business goals
Monitor training effectiveness through KPIs, feedback, and performance data; share insights to improve learning outcomes
Conduct regular store visits to coach teams, observe service delivery, and reinforce training content
Contribute to the creation and refinement of training materials and tools, ensuring they are engaging, inclusive, and aligned with Clarks' tone of voice
Support "train the trainer" initiatives to build internal capability and consistency across regions
Act as a role model for Clarks' values and service standards in all training environments
Track and manage training-related expenses, ensuring alignment with budget guidelines and providing regular updates
Qualification
Required
Experience in training, coaching, or learning & development, ideally within footwear, fashion, or retail environments
Strong facilitation and presentation skills, with the ability to engage and inspire diverse audiences
Commercial awareness and understanding of how training drives performance and customer satisfaction
Strong PowerPoint skills
Ability to assess learning needs and deliver impactful training solutions
Excellent communication and interpersonal skills
Self-motivated, proactive, and adaptable to change
Comfortable working independently and collaboratively across teams
Willingness to travel across regions as needed
Company
Clarks
Clarks sells shoes and accessories.
Founded in 1825
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Ram
Chief Executive Officer
Tara McRae
Global Chief Marketing & Digital Officer
Recent News
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