Arrive Logistics · 4 days ago
Associate Claims Examiner
Austin, Texas Metropolitan Area
Full-time
Hybrid
Entry Level
$24/hr - $24/hr
3+ years expArrive Logistics is a leading transportation and technology company in North America, committed to fostering a meaningful work experience and a collaborative culture. The Associate Claims Examiner is an entry-level role focused on building foundational skills in cargo claims management, processing claims from initiation to resolution, and developing an understanding of the transportation industry under the guidance of a Claims Lead.
Freight ServiceLogisticsShipping BrokerSupply Chain ManagementTransportation
Responsibilities
Develop a foundational understanding of the requirements for processing claims up to $100,000, with direct oversight and assistance from a Claims Lead. Demonstrate basic competency in these areas as a prerequisite for advancement. This includes building a strong understanding of industry regulations, terms and conditions, and insurance policies relevant to claim processing
Process assigned claims efficiently and accurately, from filing to resolution, while meeting time standards. This includes reviewing documents for accuracy and collaborating with the Claims Lead to research and evaluate evidence to make informed decisions
Process payments to customers and deductions from carriers. Identify the different parties involved in claims-related financial transactions, including customers, vendors, carriers, and internal credits
Communicate professionally and diplomatically with external parties (carriers, insurance companies, customers) to provide status updates, request information, and resolve basic concerns. Handle basic de-escalations effectively on phone calls and in emails
Develop a basic understanding of the transportation industry and essential business acumen. Maintain ownership of assigned claim tasks and adhere to established time standards. Work cooperatively with internal sales, customer service, carrier representatives, and accounting teams to facilitate claim processing
Qualification
Required
Bachelor's degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry
Exceptional organization skills and high attention to detail
Proficient in Google Suite; conduct basic risk analysis and general data reporting
Superior written and verbal communication skills. You understand that proactive communication is key
Ability to work both independently and collaboratively
Strong critical thinking, judgment, and decision-making skills
Benefits
Comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
Matching 401(k) program
Employee Resource Groups
Office wide engagement activities, team events, happy hours and more
Casual dress code
Free parking on site
Fully stocked coffee bar, Broker’s Brew
Onsite gym
Free counseling sessions through our Employee Assistance Program
Company paid holidays, paid vacation time and wellness days
100% paid parental leave when you become a new parent
Referral Program
Relocation packages
Company
Arrive Logistics
Arrive Logistics is a carrier and customer-centric logistics company that focuses on new standards for service in freight.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$335MKey Investors
ATL PartnersLead Edge Capital
2021-04-28Private Equity· $300M
2019-06-18Series B· $25M
2018-06-26Series A· $10M
Leadership Team
Matt Pyatt
CEO
Eric Dunigan
Co-Founder / President
Recent News
Seattle TechFlash
2025-06-16
2025-04-17
2025-04-07
Company data provided by crunchbase