Hermès · 20 hours ago
Client Development Manager – East Coast, MRTW & MTM
Manhattan, NY, United States
Full-time
Onsite
Mid Level
$97K/yr - $114K/yr
3+ years expHermès is a renowned luxury brand dedicated to craftsmanship and exceptional service. The Client Development Manager for the East Coast will focus on developing the Men’s Ready to Wear business and Made-to-Measure programs, ensuring client satisfaction and driving sales through relationship building and service excellence.
Consumer GoodsFashionHome DecorJewelryLifestyleManufacturing
Responsibilities
Ensure the highest level of MTM services is provided while conveying in-depth knowledge of fabric and custom suit products, including composition, style, and origin. Serve as a trusted advisor in assisting customers in product choice, providing style advice and fit recommendations, and work collectively with the tailor on proper fit for the client
Partner with the Learning & Development team to organize and host MRTW/MTM trainings and store focused workshops
Serve as an Ambassador in frequently communicating with MTM métier in Paris, relaying feedback on products and services from customers to Paris as well as entering and following through MTM and Bespoke orders
Support and closely work with the MTM Specialists, Master Tailors, and MRTW Ambassadors
Attend Men’s Universe events, trunk shows and MRTW animations in stores, supporting their organization and execution to provide an elevated client experience
Establish strong client relationships that allow for continuity and ongoing representation
Partner with the CRM team to identify clients for international events such as Fashion Shows, Universe Events and be their host at these events
Work in partnership with the Regional VP and Merchandising team to better integrate corporate initiatives with regional clienteling actions
Analyze and monitor competitor’s landscape to ensure the execution of the appropriate strategies in line with the region’s needs
Qualification
Required
Minimum 3 years in made-to-measure or custom clothing experience
Bachelor's degree
Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
Elevated leadership and communication skills
Strong knowledge of Excel and confidence with Data analysis and reporting
Even tempered with ability to continuously multi-task
Self-starter and able to work independently
Deeply interested in the world of Luxury and Fashion, and passionate of Made-To-Measure and Bespoke programs
Strong computer skills
Ability to lift between 0-25 lbs. without assistance
Company
Hermès
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-04-01IPO
Leadership Team
Wilfried Guerrand
Executive Vice President Métiers, IT & data
Recent News
2026-01-19
The Motley Fool
2025-11-09
Company data provided by crunchbase