Jefferson Capital Systems, LLC; a Jefferson Capital, Inc. Company · 2 hours ago
Account Resolution Specialist
Sartell,MN,US
Full-time
Onsite
New Grad, Entry Level
$19/hr - $21/hrJefferson Capital Systems, LLC is seeking an Account Resolution Specialist who will be responsible for communicating with consumers via inbound calls, email, and correspondence. The role involves reviewing and responding to consumer charged-off accounts and assisting in setting up payment arrangements while ensuring compliance with regulations.
FinanceFinancial ExchangesFinancial Services
Responsibilities
Handle multiple types of consumer communications including inbound calls, email, credit bureau reporting disputes received from consumer reporting agencies (acdv/s) and consumer correspondence
Respond to consumer complaints and disputes, validation of debt requests, account inquiries, credit bureau reporting questions and more
Accurately document and respond according to procedures
Maintain a professional and positive attitude providing customer service while being compliant with regulations
Multi-task between on and off phone work and multiple applications
Follow legal parameters and compliance requirements of State and Federal mandates, including those set forth in the Fair Debt Collections Practices Act (FDCPA)
Adheres to Jefferson Capital Systems compliance program and its' related activities and maintains the utmost confidentiality
Qualification
Required
High school diploma or GED required; college degree is a bonus
Basic understanding of collections is a benefit to this position
Good computer skills with Microsoft Office and Outlook
Great listening and communication skills, both written and verbal
Excellent organizational skills and able to multi-task
Detail oriented and able to meet deadlines
Can work independently and in a team environment
Preferred
Bilingual skills are highly desired
Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending accounts
Health insurance
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Pet insurance
Employee discount program.
Company
Jefferson Capital Systems, LLC; a Jefferson Capital, Inc. Company
Founded in 2002, Jefferson Capital is an analytically driven purchaser and manager of charged-off and insolvency consumer accounts with operations in the United States, Canada, the United Kingdom and Latin America.
Founded in 2002
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$380MKey Investors
Citizens Bank
2026-01-08Post Ipo Secondary· $205M
2025-10-28Post Ipo Debt· $175M
2025-06-26IPO
Leadership Team
David Mitchell
Chief Financial Officer
LeRoy Northam
Chief Information Officer
Recent News
Anchorage Daily News
2025-11-18
2025-08-04
Company data provided by crunchbase