Grass Valley · 16 hours ago
Technical Account Manager – AMPP
Bristol, CT
Contract
Onsite
Senior Level
$135K/yr - $150K/yr
5+ years expGrass Valley is seeking a highly skilled, customer‑focused Technical Account Manager to support clients’ live production workflows built on their Agile Media Processing Platform (AMPP). This role serves as the technical bridge between customers’ engineering, operations, and product teams, ensuring platform stability and maximizing value from the AMPP ecosystem.
BroadcastingProfessional ServicesTraining
Responsibilities
Serve as the primary technical point of contact for all AMPP-related activities across our customer’s facilities and cloud environments
Maintain strong relationships with our customer’s production engineering, media management, and operations teams
Participate in daily and weekly operations meetings to ensure alignment on priorities, system health, and upcoming production needs
Act as an advocate for the customer within Grass Valley, driving product feedback and prioritization through established escalation paths
Oversee day-to-day platform operations, ensuring high availability, performance, and reliability of our clients AMPP deployment
Coordinate with Grass Valley Cloud Operations Center (GVCO) for incident tracking, root cause analysis, and resolution follow-up
Manage and report on SLAs, uptime metrics, and usage patterns for our client’s AMPP tenancy
Proactively identify and mitigate risks related to workflow dependencies, scaling events, and infrastructure changes
Maintain deep knowledge of AMPP applications (Maverik-X, LiveTouch-X, FrameLight-X, Elastic Recorder, Router Control, etc.) and how they are deployed within our client’s architecture
Provide hands-on support for new feature rollouts, workflow testing, and software updates, including coordination of planned maintenance windows
Develop and maintain site-specific documentation, configuration standards, and operational guides
Support our client’s integration with third-party systems such as MAMs, automation, and contribution/distribution encoders
Conduct regular business reviews with our client’s stakeholders to review KPIs, support trends, and roadmap alignment
Identify opportunities to improve efficiency, automation, and monitoring across the AMPP stack
Provide structured feedback to GV R&D and product management teams based on real-world usage and operational learnings
Contribute to knowledge sharing via training sessions, runbooks, and internal documentation
Qualification
Required
5+ years of experience in broadcast engineering, cloud production systems, or live media operations
Strong understanding of Grass Valley AMPP or similar cloud-native media platforms
Solid grasp of ST 2110, SRT, NDI, HLS, and AWS media services
Experience with media networking, orchestration, and IP video monitoring
Proven ability to communicate effectively with both technical and non-technical stakeholders
Excellent troubleshooting and incident management skills in high-pressure live environments
Preferred
Experience working with major sports broadcasting networks
Familiarity with AWS CloudFormation, IAM roles, EC2, and VPC architecture
Understanding of broadcast control systems, automation, and production switchers
Certification or training in AWS Cloud Practitioner / Solutions Architect or GV AMPP
Experience in agile or DevOps environments supporting microservices-based applications
Benefits
Competitive Compensation packages.
Energizing and supportive work environment.
Company
Grass Valley
Grass Valley name has been synonymous with innovation, leadership, and performance. With an eye to the future.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$256MKey Investors
Morgan Stanley Private CreditLazard
2024-03-21Debt Financing· $220M
2020-02-04Acquired
2001-06-04Series Unknown· $36M
Leadership Team
Michael Prinn
Chief Financial Officer
Alex Keighley
Senior Vice President Sales, Americas
Recent News
2025-12-12
2025-12-04
2025-12-02
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