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Acro Service Corp · 11 hours ago

Customer Support

Johnston, IA

Contract

Onsite

New Grad, Entry Level

$19.50/hr - $19.50/hr

0+ years exp

Acro Service Corp is seeking a Customer Support Representative II to provide front-line technical support and solutions to customers. The role involves addressing product-related inquiries and optimizing customer satisfaction through effective communication and documentation of interactions.

ConsultingInformation TechnologyStaffing Agency

Hiring Manager

Raghvendra Singh Yadav

Responsibilities

The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention

Technicians provide phone support while effectively documenting each interaction

Common calls include:

· General product questions, availability, compatibility

· Ag, Residential and Commercial Turf, and Golf product issues/complaints

· Warranty registration, and extended warranty coverage

· Out of warranty assistance

· Parts and publications lookups

· Loyalty Rewards programs

Qualification

Customer service experienceMicrosoft Office proficiencyTroubleshooting skillsInterpersonal communicationResearch skillsAgricultureTurf productsUtility vehiclesConsumer softwareBachelor's degreeConflict resolutionNegotiation skillsWritten communicationVerbal communication

Required

Skills in interpersonal communications, negotiation, and conflict resolution

Excellent written and verbal communication skills

6+ months experience with customer service/support experience

Proficiency with Microsoft Office products

High comfort level and experience with consumer software applications

Strong computer, research and troubleshooting skills

Ability to work support hours and occasional holidays to support the business

Preferred

Knowledge of agriculture, turf (mowers) and utility vehicles

Prior work experience in Agriculture or Technology dealer channels

Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline

Company

Acro Service Corp

With singular global reach and agility, Acro Service Corporation offers you a unique integrated approach to staffing and consulting solutions.

Founded in 1982

Montgomery, Alabama, USA

1001-5000 employees

https://www.acrocorp.com/

Funding

Current Stage

Late Stage

Leadership Team

Chris Ehrhart, CCWP

VP - Global Supplier Partnerships

Staci Dodson Beurer SPHR, SHRM-SCP, CSP

Chief People Officer (VP, HR)

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