Centro (Ortnec) · 2 days ago
Supervisor of Content Moderation (Col)
United States
Full-time
Remote
Mid, Senior Level
3+ years expCentro (Ortnec) is a thriving company in the e-commerce space, seeking a skilled Supervisor of Content Moderation. This role involves leading the moderation team, ensuring compliance with community guidelines and legal obligations, and maintaining team performance and well-being.
Information TechnologyMarketingSaaSWeb Development
Responsibilities
Lead and run day-to-day operations of a global 24/7 content moderation team
Oversee enforcement of platform policies across text, images, video, and audio content
Monitor and report on team performance against SLAs, accuracy, and quality metrics
Conduct regular audits to ensure consistency, accuracy, and policy alignment
Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways
Manage the end-to-end process for handling content complaints and violations, including removals and appeals
Set performance goals, conduct evaluations, and provide coaching to support career development
Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources
Report weekly on department status, including quality metrics, flagged content, and escalations
Partner with Trust & Safety leadership to provide operational insights for policy and product improvements
Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements
Qualification
Required
3–5 years of experience in content moderation, online safety, or related operational management
Proven leadership experience with team management responsibilities
Strong knowledge of online content risks, harmful behaviors, and platform safety practices
Ability to make quick, fair, and balanced decisions under pressure
Excellent communication and coaching skills
Emotional resilience and demonstrated ability to support teams handling sensitive content
Familiarity with moderation tooling, workflows, and escalation frameworks
Benefits
Gym/fitness allowance.
Work From Home allowance.
Education allowance to keep your skills and learning current.
Your choice of access to Udemy, Laracast or LinkedIn Learning.
Birthday Holiday.
... and much more!
Company
Centro (Ortnec)
Centro team (Ortnec) is an international product development company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase