Amazon · 1 week ago
Quality Manager, World Wide Grocery Stores | Product Quality Team
Austin, Texas, USA
Full-time
Hybrid
Mid, Senior Level
$69K/yr - $120K/yr
3+ years expAmazon is seeking an experienced and analytical Quality Manager to join their World Wide Grocery team. This role focuses on ensuring product quality across both physical stores and online channels by driving activities with various stakeholders and managing product performance metrics.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Conduct data analysis of customer feedback data across different food & beverage categories and be able to identify and prioritize improvement activities, working with internal teams and suppliers to drive solutions
Assess and manage large data sets and enable business decisions
Identify, communicate, or escalate product quality risk areas using data and lead or support corrective actions
Navigate roadblocks and work with stakeholders and suppliers to drive solutions without compromising on product safety, compliance, or customer satisfaction
Define quality KPIs and develop mechanisms or dashboards to track and report quality performance metrics
Build process flows, SOPs, and define and align on RACI for quality activities across cross-functional teams
Identify opportunities to improve or optimize our operations, mitigate repeat issues, develop guardrails to simplify decision making, utilize automation, and drive process efficiencies, including cost savings opportunities
Traveling as needed to meet with suppliers and support production activities or quality investigations to resolution
Qualification
Required
Bachelor's degree or equivalent
3+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience
Experience in influencing senior leadership through data driven insights
Preferred
Experience with Continuous Improvement and Six Sigma methodologies
3+ years of experience in product or program management, business development or technology
Strong analytical skills including the ability to distill, synthesize, and draw conclusions on large amounts of data
Experience in product development and analyzing customer feedback data and trend analysis
Excellent communicator (written, oral, presentation)
Demonstrated ability to write clear and effective written communication
Proven ability to effectively communicate technical details and requirements with non-technical team members
Proven track record for cultivating strong relationships with key internal and external partners
Ability to drive decisions under time pressure without compromising safety or compliance of products
Experience building mechanisms to scale, track, audit and maintain quality standards
Experience building process flows, SOPs, and RACIs for internal and external stakeholders
Ability to manage multiple simultaneous projects requiring frequent communication, organization/time management, ability to re-prioritize quickly, and problem-solving skills
Self-starter with the ability to define new and ambiguous spaces and projects
Demonstrated ability to own projects, think big, act quickly, and influence across all levels of an organization
Proficient with using Microsoft Excel, Power Point, Visio or equivalent tools
Experience using SQL or other tool to build dashboards and managing large data sets to drive business decisions
Diversified experience with entire product lifecycle and supply chain (R&D, scale-up, material sourcing, operations management, customer feedback)
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase