BluePearl Pet Hospital · 7 hours ago
Veterinary Client Service Supervisor
Malvern, PA
Full-time
Onsite
Mid Level
$23/hr - $32/hrBluePearl Pet Hospital is currently seeking a Veterinary Client Service Supervisor in Malvern, PA. The role involves guiding the daily activities of the Client Services Team, ensuring effective communication and management coverage to provide seamless services for clients and patients.
Health CareNon ProfitPetVeterinaryWellness
Responsibilities
Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client’s unique set of circumstances
Guide the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift
Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients
Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes and ongoing communication and feedback
Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations
Plans and executes regularly scheduled team meetings
Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis
Personally meet with clients to discuss concerns and questions regarding any aspect of services provided
Other job duties as assigned
Qualification
Required
Excellent time management, follow through and organizational skills
Ability to build successful teams who provide premier customer service and patient care
Experience in guiding daily activities of a team
Strong communication skills for interdepartmental activity
Ability to provide management coverage for a department
Experience in training and mentoring team members
Ability to schedule staff cost-effectively
Experience in addressing client concerns and feedback
Ability to coach team members in client service
Experience in planning and executing team meetings
Willingness to seek new ways to better serve clients
Ability to meet with clients to discuss concerns and questions
Benefits
Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
Medical, dental, vision, and life insurance options.
Parental leave benefits
Flexible work schedules
401k and retirement planning
Time to reset, rewind, and reflect through our paid time off and floating holiday plans
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
Company
BluePearl Pet Hospital
BluePearl Pet Hospital is a nonprofit organization that provides veterinary care services.
Founded in 1996
5001-10000 employees
H1B Sponsorship
BluePearl Pet Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Da Chang
Chief Operating Officer
Angelique Simeone
Training Partner, Field Operations Training
Recent News
WBJournal.com
2025-12-05
Company data provided by crunchbase