YORK1 · 3 weeks ago
Technical Support Analyst
Mississauga, Ontario, Canada
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $75K/yr
1+ years expYORK1 is a leader in environmental and industrial services, delivering sustainable waste management solutions across Ontario. The Technical Support Analyst role involves overseeing infrastructure and cloud technology while providing advanced technical support across all locations, managing hardware, mobile devices, and security operations.
SustainabilityEnvironmental Consulting
Responsibilities
Deploy, configure, and troubleshoot laptops, desktops, tablets, and mobile/Sonim devices
Diagnose and remediate performance issues including CPU spikes, slowness, and OS corruption
Manage warranty/RMA claims with Lenovo, Dell, Telus, and other vendors
Maintain complete IT asset inventory across all YORK1 sites
Enroll and maintain compliance of Android/iOS/Sonim devices
Apply configuration profiles, compliance policies, conditional access rules
Support field team applications: Mobile-Pak, Fleetio, GeoTab, SiteDocs
Support Xerox/Canon/HP MFPs across sites
Troubleshoot scanning workflows to SharePoint, network shares, and email
Resolve print server connectivity and driver conflicts
Perform basic admin tasks on virtual machines and cloud-hosted workloads
Support Azure AD identity management and group policy equivalents
Create and modify user accounts, licenses, and conditional access rules
Assist with Exchange Online mailbox management
Manage Teams/SharePoint permissions, libraries, and access requests
Support O365 app configuration and troubleshooting
Monitor MDR escalations and assist with remediation
Validate endpoint compliance and resolve EDR/AV agent issues
Participate in improving Microsoft's Secure Score via remediation tasks
Ensure systems remain patched, encrypted, and compliant
Assist with firewall patching cycles
Validate connectivity post-maintenance
Troubleshoot VPN, Wi-Fi, and site network outages
Provide onsite support at remote locations and corporate offices
Set up new site equipment, printers, scanners, networking, and end-user devices
Maintain accurate documentation and SOPs
Update recurring issue logs and ensure SLA compliance
Produce user guides for commonly-used applications
Qualification
Required
Diploma/Degree in IT, Computer Science, or equivalent experience
1–3 years technical support or service desk experience
Strong troubleshooting expertise for Windows 10/11
Experience with Intune, MaaS360, Azure AD, O365 Admin, SharePoint Admin
Basic VM administration (Hyper-V/VMware/Azure VMs)
Knowledge of network fundamentals (TCP/IP, DNS, DHCP, VPN)
Strong communication and customer service skills
CompTIA A+
CompTIA Network+
Microsoft MD-100 / MD-101
ITIL Foundations v4
This role will require regular travel between different sites as needed
Benefits
Health and dental coverage for yourself and your dependents
Ongoing training and development to support your growth and career progression.
Company
YORK1
York1 is one of North America's oldest environmental and infrastructure companies, serving customers and communities.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase