IT Director, Customer Engagement Platforms jobs in United States
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EverBank · 19 hours ago

IT Director, Customer Engagement Platforms

positionCharlotte, NC
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
money$186K/yr - $252K/yr
date8+ years exp

EverBank is a nationwide specialty bank providing high-value products and services to consumer and commercial clients. The Customer Engagement Platforms Director is responsible for driving strategy, architecture, and execution across Salesforce, Genesys, Contact Center, and Marketing Technology platforms, focusing on enhancing customer experience through AI and automation.

FinanceFinancial Services
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H1B Sponsor Likelynote

Responsibilities

Develop and execute a multi-year roadmap for customer engagement platforms aligned with business objectives
Lead architecture decisions ensuring scalable, secure, and integrated solutions across Salesforce, Genesys, and related technologies
Embed AI and automation to enhance personalization, efficiency, and analytics-driven insights
Act as a hands-on leader, balancing strategic vision with rapid execution and measurable results
Manage vendor relationships, negotiate contracts, and ensure optimal performance and cost efficiency
Establish governance frameworks for compliance, security, and data integrity
Collaborate with Marketing, Sales, Contact Center, and IT teams to deliver seamless omnichannel experiences
Define KPIs and success metrics for platform adoption, customer experience, and operational performance

Qualification

SalesforceGenesysContact CenterMarketing TechnologyAIAutomationArchitecture decisionsVendor managementStrategic visionTactical deliveryGovernance frameworksCollaboration

Required

8+ Years Required

Preferred

University (Degree) Preferred
10+ Years Preferred

Benefits

Medical, dental, vision & HSA/FSA
401(k) savings
Paid holidays & generous PTO
Additional wellness & voluntary benefits
Tuition reimbursement
Commuter Benefits
Life and Disability Insurance

Company

EverBank

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We’re a premium performance banking partner.
dateFounded in 1994
location
Jacksonville, Florida, USA
people-size1001-5000 employees
web-link
https://www.everbank.com/

H1B Sponsorship

EverBank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)

Funding

Current Stage
Public Company
Total Funding
$350M
2025-08-07Debt Financing· $200M
2024-08-28Debt Financing· $150M
2016-08-03Acquired

Leadership Team

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Stephen Sullivan
Chief Technology Officer
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Steven Potts
Executive Vice President, Chief Financial Officer
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Recent News

Morningstar.com
Idea Financial Secures $20 Million Corporate Term Loan from EverBank to Fuel Expansion in Small Business and Legal Lending
2026-01-09
PR Newswire
EverBank Announces Proposed Fixed-to-Floating Rate Subordinated Notes Offering
2025-08-07
PR Newswire
EverBank Announces Pricing of Offering of $200 Million of Fixed-to-Floating Rate Subordinated Notes Due 2035
2025-08-07
Company data provided by crunchbase