IT Support Lead & Licensing Administrator jobs in United States
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Indigo Beam Consulting · 14 hours ago

IT Support Lead & Licensing Administrator

positionUnited States
timeContract
remoteRemote
seniorityMid Level

Indigo Beam Consulting is seeking a hands-on IT Support Lead to manage day-to-day helpdesk operations while owning user access and licensing administration. This role will provide Tier 1–2 support, improve support processes/documentation, and ensure accurate provisioning, deprovisioning, and license management across core systems.

ConsultingInformation Technology
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H1B Sponsor Likelynote
Hiring Manager
Lara Schramm
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Responsibilities

Provide Tier 1–2 support via ticketing/email/chat/phone (access, hardware/software, connectivity)
Own the Jira Service Management (JSM) queue end-to-end: intake, triage, prioritization, assignment, escalations, customer communication, and closure
Coordinate escalations with the Infrastructure team: serve as the primary point of contact, ensure clear handoffs, track progress, and perform resolution follow-ups through completion
Own daily helpdesk operations: triage, prioritization, escalations, and status updates
Manage onboarding/offboarding: account provisioning, role-based access, and access validation
Administer user licensing (e.g., Microsoft 365/Entra ID or equivalent): assignment, reclamation, audits, and reporting
Maintain and improve documentation and knowledge base; standardize recurring workflows
Identify trends/root causes and propose improvements to reduce ticket volume
Perform light admin/coordination tasks (asset tracking, basic records) as needed

Qualification

IT helpdesk supportJira Service ManagementUser lifecycle managementTroubleshooting skillsMicrosoft 365 AdminEndpoint management toolsBasic PowerShellCommunication

Required

Solid experience with IT helpdesk / desktop support (Tier 1–2)
Hands-on experience owning a ticket queue in Jira Service Management (or comparable platform), including triage and escalation workflows
Experience with user lifecycle management (provisioning/deprovisioning) and licensing administration
Familiarity with ticketing systems and support workflows (intake, triage, escalation)
Strong troubleshooting skills (Windows/macOS, common productivity tools)
Excellent communication and ability to work independently in a remote environment

Preferred

Experience leading a helpdesk queue or acting as a team lead (SLA/backlog/process improvements)
Microsoft 365 Admin / Entra ID (Azure AD), MFA/SSO concepts
Intune/Jamf or endpoint management tools
Basic PowerShell for reporting/licensing audits

Company

Indigo Beam Consulting

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Indigo Beam Consulting represents a common sense approach to solving business problems through technology.
dateFounded in 2012
location
Houston, Texas, USA
people-size51-200 employees
web-link
https://indigobeam.com

H1B Sponsorship

Indigo Beam Consulting has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (8)
2022 (5)
2021 (1)
2020 (3)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase