Client Account Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

ThrivePass · 1 day ago

Client Account Manager

positionDenver, CO
timeFull-time
remoteOnsite
seniorityMid Level
money$55K/yr - $68K/yr
date3+ years exp

ThrivePass is on a mission to help employees and businesses thrive through personalized benefits technology and meaningful experiences. The Client Account Manager will be responsible for ensuring high client retention and service satisfaction for Enterprise and Elite clients by assisting with day-to-day client interactions and collaborating with cross-functional teams.

FitnessHealth CareWellness
check
Growth Opportunities

Responsibilities

Bring fresh ideas to the table—we’re all about innovation and continuous improvement
Collaborate with cross-functional teams (we love a good brainstorm)
Be the primary point of contact for day to day interactions for assigned book of business
Assist assigned Relationship Manager with holistic client service delivery through proactive communication, collaboration and alignment
Ensure client satisfaction by educating client on navigating resources: reporting, employer facing portals, etc
Provide feedback to Relationship Manager and operational leadership on trends and opportunities within the assigned book of business and the broader client base
Assist with client and participant training opportunities
Identify new client revenue opportunities through upselling and cross-selling initiatives and communicate to Relationship Manager
Clearly articulate and communicate with internal and external stakeholders
Be responsible for the coordination of timely and effective delivery of information and issue resolution and ensure pro-active follow-up
Client NPS at or above 40

Qualification

Client relationship managementEmployee benefits knowledgeCRM proficiencyProcess improvementAccountabilityInnovationCollaborationCommunication

Required

Bachelor's degree
3-5 years' experience as relationship manager, or similar role
Must have experience in pre-tax, COBRA, Ben Admin, Wellness, Tuition Reimbursement or other related benefits
Proficiency with relationship management CRMs
Facilitation of collaborative workgroups toward process improvement and issue resolution
Ability to speak to, and work with technical processes and procedures
Identify process efficiencies for clients and company
Takes initiative to uncover/develop solutions prior to escalating issues
Assist with develop innovative solutions to meet client needs
Identify and track progress on client goals

Benefits

Opportunities to grow, learn, and level up your skills.
Competitive benefits package because we believe in walking the talk when it comes to employee well-being.
An inclusive and welcoming environment for all.

Company

ThrivePass

twittertwittertwitter
company-logo
ThrivePass is a wellness savings account that specialises in Corporate Wellness Program Management.
dateFounded in 2014
location
Boulder, Colorado, USA
people-size51-200 employees
web-link
https://thrivepass.com/home

Funding

Current Stage
Growth Stage
Total Funding
$6.65M
2021-05-03Series Unknown· $2.5M
2019-03-08Seed· $3M
2018-03-21Series Unknown· $1.07M

Leadership Team

leader-logo
Ryan Tacke
Chief Executive Officer
linkedin
leader-logo
Andreas Deptolla
President and Board Member
linkedin

Recent News

PR Newswire
Truemed and ThrivePass Partner to Expand Access to Healthcare Through HSA/FSA Dollars
2026-01-15
Company data provided by crunchbase