Service Credit Union · 13 hours ago
Resolution and Recovery Representative - Loans
Rochester, NH
Full-time
Onsite
New Grad, Entry LevelService Credit Union is seeking a full time Resolution and Recovery Representative - Loans where you will provide both member and back-office support in a fast-paced environment. The role involves assisting members with delinquent accounts and finding long-term financial solutions while adhering to service level agreements and production goals.
BankingFinancial Services
Responsibilities
Maintain assigned queue according to the production goals established by the representative’s experience and tenure
Log into the department’s hunt group to assist other departments as well as members regarding a multitude of issues/situations that may or may not be specific to a delinquent loan
Develop strong skip tracing skills using a variety of resources to locate members
Work cooperatively with members to assist them through times of financial difficulty
Review and analyze member situations to determine if and what type of loan modification program might be appropriate and guide them through the process until complete
Reply to correspondence within the timeline defined by the department’s service level agreement
Review and analyze accounts to determine if escalated collection efforts (such as legal/repossession/charge-off/service revocation) are appropriate and make recommendations of same with supporting details
Field requests for settlements and provide recommendation for approval/denial to management with supporting details
Review and processing of consumer credit counseling contracts
Processing of Credit Bureau Disputes in accordance with FDCPA/FCRA rules and regulations
Assist members through repossession process and make evaluations and recommendations on redemption requirements
Maintain clear, concise, and professional notes of collection efforts and member correspondence
Review and action of paid-ahead loan portfolio
Perform and attempt recovery of debts in compliance with FDCPA and other applicable laws
Participate in on-call rotation
Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events
Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust, and respect
Perform other duties as required
Qualification
Required
Excellent interpersonal, presentation and organizational skills
Detail oriented with basic understanding of math and money
Ability to communicate clearly and effectively verbally and in writing
Ability to work independently in a team environment
Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications required
Education: HS Diploma or equivalent
Preferred
Previous collection and/or call center experience preferred
Benefits
Great health and dental benefits starting day one!
PTO, long-term disability, and paid holidays.
401k with 8% company contribution after one year of employment.
Paid leave policy after 12 consecutive months of employment.
Free confidential mental health support program with Talkspace
Free identify theft protection through IdentityForce
Tuition reimbursement.
Training and career growth opportunities.
Company
Service Credit Union
Service Credit Union is a not-for-profit, member-owned financial cooperative firm.
Founded in 1957
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Benson
Chief Technology Officer and Senior Vice President
Recent News
NH Business Review
2026-01-17
2026-01-13
Service Federal Credit Union
2025-06-24
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