Interact Software · 1 month ago
Enterprise Customer Success Manager
Tulsa, OK
Full-time
Hybrid
Mid Level
$90K/yr - $110K/yrInteract Software is an enterprise intranet software company that connects millions of employees to major global brands. They are seeking an Enterprise Customer Success Manager to build relationships with enterprise customers, manage customer interactions, and drive upsell opportunities while ensuring customer satisfaction and retention.
CollaborationSaaSSoftware
Responsibilities
Build meaningful and trusting relationships across complex, multi-divisional, multi-geographic organizations. (relationships with numerous stakeholders in each organization with distinct needs and unique challenges must be skillfully managed)
Own and manage the planning and execution of all customer activity and interactions from onboarding through offboarding
Plan and engage in regular strategic interactions with customers where the customer realises value from the interaction and where we gain insight to future opportunity
Maintain alignment on outcomes, value-measurement, change management and adoption strategy
Analyse and respond to customer health data (Identify churn risk and work towards solutions to reduce risk)
Identify customer issues and needs and work in partnership with internal teams and customer toward solutions
Identify, qualify and drive upsell and expansion opportunities to meet targets
Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs, and communicate new features and functionality of the product on a regular basis
Function as the customer advocate and translate customer usage and feedback into actionable insights for how we can better serve our customers
Maintain accurate and timely data and context for all accounts enabling billing, forecasting, and crisp decision making
Qualification
Required
Bachelor's degree or relevant experience
Demonstrated experience retaining and growing global, enterprise customers in a Customer Success Role
Experience in Project Management, influencing and aligning internal stakeholders to achieve customer outcomes
Advanced knowledge of Customer Success concepts, processes and techniques including customer interaction, escalation, retention strategies, opportunity identification and qualification
Knowledge of customer success systems
Advanced Knowledge/use of MS365 tools
Preferred
SaaS experience preferred
Benefits
25 days annual leave (with the option to buy and sell additional days)
Cycle to work scheme
Access to Learning & Development platform
Life Insurance
Auto Enrolment Pensions
Healthshield (Cashback on dental check-ups and fillings, eye tests, physiotherapy, prescriptions and much more)
Reimburse for usage of personal mobile phone
Free Gym membership and Free Friday lunch for office based staff
Company
Interact Software
Interact delivers enterprise-grade intranet software to over 1,000 customers and millions of employees worldwide.
Founded in 1996
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Simon Dance
CEO
Scott Hitchins
Chief Sales Officer (CSO)
Recent News
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