Novum Pharmaceutical Research Services · 1 day ago
IT Support Analyst
Las Vegas, NV
Full-time
Onsite
Entry Level
1+ years expNovum Pharmaceutical Research Services is a global company that values teamwork and commitment to excellence. They are seeking an IT Support Analyst to provide technical assistance and resolve computer problems for users through various channels, ensuring smooth IT operations and user support.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Responsible for assisting in the setup, changes, and configuration of network and O365 users, user environments, directories, security groups and documentation associated with these actions
Responsible for executing the backup and archive requests via Veeam
Responsible for installation, troubleshooting/repair, disposal and documentation according to procedures, of all hardware and software that are installed, upgraded or changed at Novum sites
Responsible for maintaining and keeping Information Technology’s asset and other databases current, operational and in conformance with procedures, affectively applying Change Control
Responsible for User Support via Help Desk or IT Request system. May require after hours Support and participation in Help Desk call rotation
Responsible for assisting Novum employees who submit intranet IT requests and New Hire Onboard or Offboard requests, responding appropriately to help desk calls and participating in the support rotation
Questions and issues are primarily related to:
Password and account lock outs
Microsoft Office products
Microsoft Access
Acrobat Reader, Standard and Professional
Chrome Internet browsers
Enterprise secure document transfer ShareFile
Network and local printing
Canon Image runners and Fax devices
MS Teams and Teams Rooms
Windows 10 and greater Operating Systems
Assist in monitoring and maintaining network stability, record System Downtime
Assist in managing enterprise Anti-Virus including assuring that clients are current on virus definition packages
Assist in Vulnerabilities Mitigation
Assist in managing PBX and or IP/SIP Phones
Monitor critical freezer, refrigerator and room logs for temperature deviations and prepare reports monthly
Other duties as assigned
Qualification
Required
Associates degree or certificate program in technology with nationally recognized/accredited institute, university or college, or equivalent combination of education and experience
At least one year related experience in a business environment, preferably Health Care
Knowledge of MS Operating Systems, MS Office Suites, Office 365, Internet Browsers/software, Anti-Virus/Vulnerability or Endpoint protection, WAN basics, DHCP, DNS, Routing basics and hardware/software problem identification and resolution
Preferred
CompTIA A+ Technician or other Certification a plus
Help desk: 1 year (Preferred)
Benefits
401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
Novum Pharmaceutical Research Services
Novum Pharmaceutical Research Services is a pharmaceuticals company that offers clinical research services.
51-200 employees
H1B Sponsorship
Novum Pharmaceutical Research Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase