Altera Digital Health · 16 hours ago
Desktop Support Analyst
Elizabeth, NJ
Full-time
Onsite
New Grad, Entry Level
$48K/yr - $57K/yr
0+ years expAltera Digital Health delivers health IT solutions that support caregivers around the world. The Desktop Support Analyst role focuses on providing second line of support to client users with software and hardware issues, including imaging, configuration, installations, and deployments.
Computer Software
Responsibilities
Identifies and resolves desktop/laptop hardware problems
Initial network troubleshooting and determination of appropriate escalation path
Resolve and work proactively on virus issues and initiatives
Assists in new system deployments/loading appropriate software as needed
Responsible for incidents escalated from first line of support
Write support documentation for customer and/or departmental use
Provides suggestions and information on projects that should be undertaken by the department
May manage projects as assigned by the Manager
Qualification
Required
Identifies and resolves desktop/laptop hardware problems
Initial network troubleshooting and determination of appropriate escalation path
Resolve and work proactively on virus issues and initiatives
Assists in new system deployments/loading appropriate software as needed
Responsible for incidents escalated from first line of support
Write support documentation for customer and/or departmental use
Provides suggestions and information on projects that should be undertaken by the department
May manage projects as assigned by the Manager
Excellent client facing skills with the ability to thrive in a critical environment
Attention to detail, strong follow through skills and dependable
Will required to work off hour shifts including nights and weekends
Will be assigned to an on-call rotation
24/7 support
Work is performed in a standard office environment with minimal exposure to health or safety hazards
Preferred
BA or BS degree preferred or other relevant combination of training and experience
Certifications preferred
Up to 2 years experience in an desktop support environment preferred
Company
Altera Digital Health
Healthcare IT should work for clinicians, not against them.
5001-10000 employees
H1B Sponsorship
Altera Digital Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (9)
2023 (17)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Danielle Emola, MBA, PHR
Human Resources Business Partner
Kate Lawrence Kayen
HR Business Partner, Manager
Company data provided by crunchbase