Ultimate Staffing · 21 hours ago
National Accounts Representative
Irvine, CA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrUltimate Staffing is partnering with a leading national service provider to recruit for an Account Representative to support customer operations and service execution for key accounts. This role requires exceptional organizational skills and a proactive, customer-focused mindset to manage vendor coordination and work order management effectively.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Anne M.
Responsibilities
Build and maintain positive, professional relationships with national account customers and service affiliates
Communicate effectively via phone and email to address inquiries, provide updates, and resolve issues promptly
Act as a liaison between customers and vendors to ensure seamless service delivery
Oversee and manage the dispatch process for service calls, ensuring proper prioritization and timely resource allocation
Request, review, and submit proposals for additional repairs/services or to correct deficiencies
Follow up with affiliates after inspections to ensure reports, paperwork, and invoices are submitted on time
Review the Call Analysis report and provide work order status updates to the account manager
Review and manage the exception queue and markup queue daily
Verify paperwork for completeness and accuracy, including ensuring amounts on customer POs are correct prior to markup
Perform accurate markup/pricing for service and inspection calls before submitting to Accounts Receivable
Maintain strong attention to detail across documentation, invoices, exceptions, and inspection reports
Support continuous improvement, operational excellence, and customer satisfaction initiatives
Qualification
Required
Associate's degree or equivalent work experience in customer service or order management
Proven ability to manage complex processes and collaborate effectively cross‑functionally
Exceptional attention to detail and accuracy in documentation and review processes
Ability to work in a fast‑paced environment and manage multiple tasks simultaneously
Strong verbal and written communication skills
Proficiency in Microsoft Office Suite (Excel, Outlook); experience with work order systems such as Microsoft Dynamics Great Plains a plus
Strong analytical, problem‑solving, and workflow‑resolution skills
Benefits
Comprehensive benefits package, including company sponsored health insurance coverage, and a 401K plan once permanent
Career advancement opportunities & specialized recognition programs
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase