Flexential · 1 day ago
Data Center Technician II
Dallas, TX
Full-time
Onsite
Entry, Mid Level
$23/hr - $25/hr
2+ years expFlexential is a company that provides physical and technical support to its customers. The Data Center Technician II role is responsible for executing auditing tasks, supporting junior technicians, maintaining customer relationships, and troubleshooting technical issues in a 24/7 data center environment.
Cyber SecurityInformation TechnologyInfrastructureIT InfrastructureProfessional Services
Responsibilities
Demonstrate ownership and precision in executing standard auditing tasks, identifying when audits are needed, and reporting findings to appropriate stakeholders
Support DCT I’s and developing DCT II’s by assisting with documentation, report QA, and effective communication across operational systems including Power, OpsDB, ServiceNow, Access Logs, and Security Desk
Act as a trusted peer resource and role model, reinforcing Technical Operations best practices and helping others navigate tools, processes, and RACI documentation
Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; responds to customer phone calls and emails promptly and effectively
Monitor and help troubleshoot technical issues and alarms with Flexential Infrastructure. Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment
Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards
Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities
Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets
Accurately follow Flexential Cabling Standards
Serve as an escalation resource for ServiceNow ticket analysis and execution, including rerouting and validating complex requests
Translate and verify instructions for scheduled Remote Hands tasks, ensuring alignment with customer environments and identifying discrepancies
Take on project lead responsibilities, like ownership, delegation, and setting deadlines, for provisioning tasks
Work through uncommon upgrade/replacement requests
Execute maintenance and PRJTASK requests with minimal guidance, demonstrating growing independence and technical confidence
Conduct site safety walkthroughs and contributes to emergency readiness efforts, including Go-Team participation and coordination with DCM/CIE
Exhibit clear understanding of critical infrastructure, including power systems (e.g., one-line diagrams), fire suppression, and cooling systems; confidently answers complex customer questions and articulates alerts and anomalies
Escalate issues appropriately, follows remediation instructions, and communicates clearly with DCM/CIE regarding alert details and resolution steps
Owns access control and monitoring responsibilities, including troubleshooting badge issues, running security reports, and ensuring compliance with badge visibility and group assignments
Supports operational reporting, including customer-specific and security-related documentation
Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed
Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment
Qualification
Required
Experience in a 24/7 production environment
Strong critical thinking skills
Proficient understanding of Windows and Microsoft operating systems
Knowledge of networking like Routing, Subnets, and Communication protocols
Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power
Knowledge of data center operations
2-4 years of experience working within an IT or Data Center Support environment
High school diploma or equivalent
Familiarity with cable standards, such as 568A and B pin-outs
Excellent verbal and written communications skills
Proficient understanding of internal platforms and standard backup job troubleshooting
Strong attention to detail, making and keeping commitments and meeting deadlines
Preferred
3 years of experience working within an IT or Data Center Support environment
Network+, Security+ or pursuing similar certification
Benefits
Medical, Telehealth, Dental and Vision
401(k)
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program
Company
Flexential
Flexential provides IT solutions including integrated colocation, interconnection, cloud, data protection, and professional services.
501-1000 employees
H1B Sponsorship
Flexential has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.8BKey Investors
Morgan Stanley Infrastructure Partners
2025-11-13Debt Financing· $800M
2025-08-20Private Equity· $1B
2024-10-21Private Equity
Leadership Team
Ryan Mallory
Chief Executive Officer
Garth Williams
Chief Financial Officer
Recent News
Bloomberg.com
2026-01-05
2025-12-17
Company data provided by crunchbase