Benco Dental · 1 day ago
Operations Training Support Specialist
Pittston, PA
Full-time
Hybrid
Mid Level
4+ years expBenco Dental is the largest privately owned, full-service dental distributor in the United States, and they are seeking an Operations Training Support Specialist to assist in developing and delivering operational training programs. This role will collaborate with leadership and cross-functional teams to enhance training effectiveness and support continuous improvement initiatives.
DentalHealth CareManufacturingMedicalMedical Device
Responsibilities
Develop, implement, and maintain an engaging training curriculum for new and existing frontline associates, including system workflows, customer interaction skills, role-based scenarios, simulations, job aids, assessments, and reinforcement activities to improve associate performance and associate satisfaction
Monitor training effectiveness through nesting to production processes, quality reviews, calibration sessions, and feedback loops; identify knowledge gaps and recommend improvements to training content or delivery
Partner with Operations leadership and cross-functional stakeholders as a liaison to ensure training aligns with operational goals, supports process changes, and improves frontline user experience
Validate that current processes, policies, and training materials are accurately documented, maintained, and accessible to frontline associates
Support operational initiatives and special projects by leading or contributing to implementation, rollout, and follow-up activities
Actively seek to increase efficiency and effectiveness of work processes and make recommendations for improvements in procedures and systems
Provide operational support during peak volumes or special circumstances to maintain familiarity with frontline workflows, reinforce training relevance and maintain department Service Level Agreements
Attends seminars, conferences, and classes as requested
Maintain a composed, confident and professional manner in all situations. Always willing to answer questions and provide direction to contact center staff
Qualification
Required
High School Diploma/GED, required
Ability to work onsite in Pittston, PA two days per week
4-6 years previous customer operations experience
4-6 years experience in a role focused on knowledge transfer and critical thinking
Technical Requirements - As this is a Hybrid Position: Minimum 5mbps (5,000 kbps) Internet Speed
Connection via Ethernet Cable (Avoid Wi-Fi)
Avoidance of other people using/sharing the same bandwidth connection while calls are taking place, especially concerning: Streaming Multimedia content (4K/Full HD Movies), Online gaming, Downloading large content (torrents), Enabled recordings on any DVR/Set-up-Boxes
Preferred
Associates Degree in Business Management, preferred
Benefits
Excellent Compensation Packages
Medical, Dental and Vision Benefits Effective on Day 1
401k Package Effective on Day 1
Paid Time Off Program
Profit Sharing
Hybrid Work Environment
Associate Discounts and Community Giveback Programs
College Tuition Savings Program
Caring Family Culture Toward all Associates
Certified as a FORTUNE Great Place to Work
Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
Company
Benco Dental
Benco Dental is an American dental product and equipment distributor based in Pittston, Pennsylvania.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Karen Friar
Chief Financial Officer
Recent News
DelveInsight Business Research LLP
2025-08-27
Company data provided by crunchbase