Grace Hospice · 1 week ago
Scheduling Analyst
US-MI-Ann Arbor
Full-time
Onsite
Entry Level
2+ years expHarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. The Scheduling Analyst plays a key role in developing strategies and action plans to optimize patient engagement and collaborates with various teams to ensure effective scheduling and management of patient visits.
Health CareHospitalMedical
Responsibilities
Develop and maintain provider schedules to meet patient needs
Manage provider census through proactive census risk management
Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process
Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated
Maintain relationships and effectively communicate HarmonyCares services with patients and family members
Place and receive phone calls to facilitate effective scheduling function
Escalate scheduling concerns, and issues, both internally and externally
Adhere to patient confidentiality policies and procedures
Attend required meetings and in-services
Collaborate with manager, teammates, and other HarmonyCares employees
Perform other duties as required
Qualification
Required
2+ years college, and/or equivalent experience
2 years of healthcare or customer service experience required
Strong analytical and critical thinking skills
Moves quickly to solve complex, real-time issues
Possesses excellent written and verbal communication skills
Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency
Intermediate computer skill set level with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook)
Preferred
Scheduling or logistics experience preferred
Strong working knowledge of medical terminology, conditions, illnesses and treatment practices
Benefits
Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Company
Grace Hospice
Grace Hospice offers hospice, palliative care, and bereavement support services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase