GetzWell Pediatrics · 21 hours ago
Practice Manager
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
3+ years expGetzWell Pediatrics is a pioneering personalized medicine practice based in San Francisco, founded in 2008, that has redefined healthcare for newborns, children and families. They are seeking a dynamic, detail-oriented Practice Manager to lead the day-to-day operations while contributing to the longer-term strategy and vision of the practice.
Child CareConsultingHealth Care
Hiring Manager
Julia Getzelman
Responsibilities
Oversees daily practice operations, ensuring efficiency, consistency, and quality across all patient touchpoints
Manages provider scheduling, oversees patient flow, and ensures that resource allocation optimizes provider productivity and patient satisfaction (e.g., proper inventory management, responding to member experience insights, sufficient staffing support)
Monitors practice and marketing metrics, suggesting and implementing processes and strategic improvements based on data insights, team input, and customer feedback
Contributes to outreach efforts, including member recruitment and community partnerships
Initiates payroll, vendor payments, and adjunct provider oversight
Ensures compliance with HIPAA, OSHA, and other healthcare regulations
Recruits, trains, supervises, and mentors front and back office staff
Conducts regular performance evaluations and provides coaching and development opportunities
Fosters a positive, collaborative, and high-performing team culture aligned with GetzWell values, including planning team building and appreciation events
Champions exceptional service standards for all patient interactions, both within the practice and with community partners (such as outside labs, specialists, referrals)
Addresses and resolves any patient concerns with empathy and professionalism
Supports a welcoming, caring, responsive, and family-friendly environment
Continuously identifies areas for improved patient experience, working with the CEO to stay abreast of emerging trends and expectations
Collaborates on budgeting, forecasting, and financial performance tracking
Manages billing workflows in partnership with external billing vendors or internal staff
Monitors accounts receivable and supports billing-related issue resolution
Ensures proper functioning of EHR, scheduling, and communication systems
Works with vendors to troubleshoot technical issues or implement system upgrades
Recommends and implements operational tools to improve efficiency and care coordination
Interfaces with web designer for necessary updates
Qualification
Required
Bachelor's degree in healthcare administration, business, or related field (Master's preferred)
Minimum 3–5 years of healthcare management experience, ideally in a private practice or pediatrics setting
Proven ability to lead and develop teams in a detail-intensive, patient-focused environment
Strong understanding of clinical workflows, patient scheduling, and billing systems (experience with EHRs like Elation, Charm, or similar a plus)
Expertise with Microsoft products, automation software (such as Zapier, Keragon), and project management tools (such as Asana, Monday, Airtable) are also a plus
Excellent communication, problem-solving, and organizational skills
Warm, professional demeanor with a passion for health and wellness
Benefits
Opportunity to work with a purpose-driven team delivering high-touch care
Beautiful, family-friendly office environment in the heart of San Francisco
Highly competitive salary and benefits package
Supportive culture that values collaboration, growth, and innovation
Company
GetzWell Pediatrics
GetzWell Pediatrics provides medical care for children and their families.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Julia Getzelman
Founder & CEO
Company data provided by crunchbase