IntegriChain · 22 hours ago
IT Analyst
Philadelphia, PA, USA
Full-time
Onsite
Entry, Mid Level
1+ years expIntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. The IT Analyst role involves providing multichannel technical support to internal users, managing technical equipment, and ensuring compliance with IT policies and practices.
AnalyticsCloud ComputingSaaSSoftware
No H1B
Responsibilities
Provides multichannel technical support to IntegriChain, Inc.’s internal users related to hardware, software, networking, and user education
Triages issues and service requests via phone, email, chat (Teams), and in-person conversation as necessary
Performs basic troubleshooting as part of triage, resolving issues where possible
Accurately records and documents all details of the issue or service request, including user issue description, steps taken during triage, categorization and assigning priority into the IT service ticketing system
Provides user education on all internally supported devices, applications and systems
Escalates issues to appropriate second- and third-level subject-matter experts in accordance with service-level agreements and follows up on incidents when appropriate
Leverages internal and external resources (knowledge bases, manuals, support sites, vendors, and team members) to answer questions and resolve issues
Manages end-user relationships, communicating the status of open service requests and ongoing incidents
Ensures service requests are answered within acceptable timeframes, based on our SLAs
Manages, deploys, tracks and retrieves company technical equipment
Tracks inventory, and status thereof – held in office, deployed, shipped, returning, etc – including employee equipment, and in-office equipment
Performs pre-employment surveys with onboarding managers to determine employee equipment needs
Completes initial set up of employee equipment – laptops, docking station, monitors, keyboard and mouse, etc
Ships laptops to end-users and assists with initial set up upon receipt by the user
Coordinates return shipments for equipment from offboarded users
Refreshes and resets returning equipment, preparing devices for re-deployment or recycling, depending on equipment status
Tracks compliance, and other status of laptops using Mobile Device Management (MDM) Tools
Ensures encryption, passwords, and other compliance requirements are met by each device
Runs, reads and acts upon compliance reports from MDM
Manages available applications and policies applied by Mobile Device Management tool
Ensures applications being pushed to end-user equipment are up to date
Works with Security team to ensure policies pushed to end-user devices are accurate, up to date, and effective
Writes accurate technical documentation
Documents processes and procedures in an organized, readable manner
Supports LANs, WANs, network segments, Internet, and intranet systems
Communicates with various vendors, as needed, to support IT and daily user activities
Collaborates on IT initiatives and projects with cross-functional teams
Qualification
Required
Excellent Verbal and written communication skills. Able to clearly explain to people without tech backgrounds
Possess strong critical thinking skills to work through software troubleshooting issues
Requires strong organization skills to ensure inventory and documentation accuracy
Work with the Service Desk and other departments collaboratively
Willingness to continually learn, as the field constantly changes. Demonstrate adaptability and the ability to grow with their field
Minimum 1-2 years of experience in an IT support function OR 3-4 years in a customer-facing support setting
Strong troubleshooting skills related to Windows OS, Mac OS, Active Directory – both on-premise and cloud-based, File Sharing systems, Productivity Tools – such as Word, Excel, PowerPoint, and networking
Thorough knowledge of Microsoft Office 365 Admin Center(s)
Experience with Mobile Device Management systems such as Intune or Workspace One
Experience with laptop builds - both Windows and Mac - including application installation, encryption process, hardware configuration, and MDM enrollment
Solid understanding of basic networking technology and principles such as DNS, Switches/Routers, and the OSI model
Solid understanding of software licensing and how it is applied
Familiarity with Linux based operating systems
Preferred
At least a Bachelor's degree in Information Technology or related field preferred
CompTIA A+, Network+ or Security+, or equivalent from other certification providers
Microsoft Office related certifications such as MS-102
Benefits
Excellent and affordable medical benefits
Flexible Paid Time Off (PTO)
401(k) Plan with a Company Match
Parental Leave
Mental Health HRA and Lifestyle Spending Account
Student Loan Reimbursement
Robust Learning & Development opportunities including over 700+ development courses free to all employees
Company
IntegriChain
IntegriChain is the leading provider of revenue optimization technology and insights for the Pharma industry.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$8MKey Investors
SaaS CapitalNJEDANJTC Venture Fund
2023-11-08Acquired
2016-03-01Private Equity
2015-08-21Debt Financing· $6M
Leadership Team
Joshua Halpern
Co-Founder & CEO
Brad Burget
Chief Technology Officer
Recent News
2025-08-19
Company data provided by crunchbase