Chicago Housing Authority · 1 day ago
Enforcement Manager, Housing Choice Voucher
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $90K/yr
3+ years expThe Chicago Housing Authority is seeking an Enforcement Manager for their Housing Choice Voucher program. This role involves managing daily enforcement operations, ensuring compliance with CHA policy and HUD regulations, and overseeing enforcement staff and vendors.
Real Estate
Hiring Manager
Angie Allen
Responsibilities
Provide supervisory and operational oversight of all Housing Choice Voucher (HCV) program enforcement staff to ensure ongoing program compliance through effective monitoring, investigations, case management, and resolution of participant and owner violations
Maintain program-level responsibility for the intake, coordination, tracking, and disposition of all HCV enforcement and legal cases to ensure compliance with program requirements, including cases arising from internal reviews and external referrals such as the Office of the Inspector General (OIG), fraud hotline submissions, income and family composition reviews, and law enforcement agencies
Assess participant and owner compliance with program obligations, determine appropriate enforcement actions for noncompliance, and ensure complete, accurate, and defensible case documentation to support administrative actions and uphold program integrity
Ensure the timely issuance, review, approval, and final disposition of owner enforcement actions, including warning letters, suspensions, debarments, and Informal Review determinations to address noncompliance and reinstatements while ensuring program compliance
Oversee participant legal processing related to compliance enforcement, including the issuance of warnings, agreements, notices of intent to terminate assistance, and termination actions, ensuring consistency with program requirements and due process standards
Coordinate with the CHA Legal Department on compliance-related enforcement actions, including the preparation, review, and oversight of Informal Hearings, Informal Reviews, and court proceedings
Serve as the primary liaison to external agencies and oversight bodies on matters involving HCV program compliance, enforcement coordination, and fraud prevention
Assign and manage compliance enforcement cases to CHA staff, contracted vendors, and legal partners; monitor case progress; enforce established timelines; and approve outcomes and closures to ensure consistent application of program requirements
Refer cases for investigative, extensive review when potential fraud, waste, abuse, or systemic noncompliance is identified, supporting program integrity and corrective action
Oversee compliance-related matters received through fraud hotlines, enforcement inboxes, OIG referrals, and HUD or Executive-level inquiries, ensuring appropriate assignment, tracking, response, and resolution within required timeframes
Direct coordination with HCV enforcement vendors on high-risk or complex compliance cases, including oversight of investigative interviews with participants and owners, and provide testimony or evidentiary support in administrative or judicial proceedings when required
Manage the Enforcement Quality Control (QC) framework to ensure contractor adherence to contractual obligations, Administrative Plans, enforcement procedures, and program compliance standards
Lead continuous improvement initiatives to strengthen program compliance, including updates to enforcement policies, procedures, forms, guidance materials, and tracking systems
Analyze compliance trends and enforcement data, evaluate contractor performance, identify systemic compliance risks, and implement corrective actions, technical assistance, or training as necessary
Monitor and report on program compliance performance, including enforcement activity, workload distribution, contractor compliance, and risk indicators
Prepare and submit monthly compliance reports to the director summarizing enforcement activity, noncompliance trends, case outcomes, and corrective actions
Perform other related duties and special projects as assigned in support of HCV program compliance and enforcement operations
Qualification
Required
Bachelor's degree in Criminal Justice, Public Policy, Social Work, or a closely related field
Three (3) or more years of relevant professional experience, or an equivalent combination of education, training, and experience
Law enforcement experience preferred
Complete Housing Choice Voucher (HCV) certification examinations and the HCV Supervision and Management certification examination within six (6) months of appointment, achieving a minimum score of 85 percent on each
High proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word
Experience using Microsoft SharePoint
Strong interpersonal, communication, and human relations skills
High level of attention to detail
Sound judgment
Systematic, organized approach to work
Possess and maintain a valid State of Illinois Driver's License
Benefits
Vacation, Sick and Personal, competitive PTO package
Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability Insurance
Long-Term Care Insurance
Pet Insurance
Parking Transit
Prepaid Legal Services
Brightstar 529 College Savings Plan
Identity Theft Protection
Hospital Indemnity Insurance
Voluntary Critical Illness Insurance
Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures.
Company
Chicago Housing Authority
The Chicago Housing Authority provides homes to more than 50,000 families and individuals.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tracey Scott
Chief Executive Officer
Linda Riley Mitchell, CPA
Executive Vice President, Chief Financial Officer
Recent News
2025-12-16
2025-11-08
2025-10-17
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