NCC · 23 hours ago
Dealer Relationship Manager
United States
Full-time
Remote
Mid Level
$60K/yr - $96K/yr
3+ years expNCC is a leader in providing award-winning software, credit and compliance solutions to the automotive industry. They are seeking a Dealer Relationship Manager to enhance customer engagement, maximize product utilization, and drive profitability through proactive account management and retention activities.
AutomotiveMarketingSoftware
Responsibilities
Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best product offering
Maximize performance with all NCC products, promote the value of the current active product(s), and upsell additional services and offerings
Assess attrition reports to identify potential defecting accounts and execute a game plan to retain the business
Review customer account activity to identify accounts that may not be using NCC services to their volume potential and identify proactive solutions to drive results
Provide first line of contact and support to all clients and seek to improve all aspects of the customer experience with NCC
Proactively perform ongoing retention activities, including monthly calls and emails, and monitor usage reports to manage increases or declines
Assist customers as needed with setting up and navigating programs or software associated with a product during the first 90 days. Promotion of such usage may include, but not be limited to, regular contact with each user to confirm usage is taking place and proactively assist with the identification and/or resolution of all items that may contribute to minimal or no usage of NCC services
Leverage account segmentation to consistently exceed monthly revenue goals, achieve KPIs, and maintain an active pipeline
Qualification
Required
Three years of experience in an Automotive Retail BDC or B2B Account Management role required
Knowledge of F&I required
2+ years of proven KPI-driven cross-sell/upsell experience and ability to identify opportunities required
Excellent written, verbal, and telephone communication skills
Excellent presentation skills
Benefits
Unlimited PTO
Medical/Dental/Vision
Company
NCC
NCC has been improving the profitability of our clients for almost three decades.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Bruttell, MBA
Chief Sales Officer (CSO)
Recent News
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