Rumpke Waste & Recycling · 1 day ago
Data Entry Specialist
Cincinnati, OH
Full-time
Onsite
Entry Level
3+ years expRumpke Waste & Recycling is one of the largest firms in the waste and recycling industry, dedicated to delivering exceptional solutions to customers and communities. The Data Entry Specialist will be responsible for inputting and managing data, ensuring accuracy, and providing support to both internal and external customers.
Environmental ConsultingRecyclingService IndustryWaste Management
Responsibilities
Perform accurate data entry in a timely fashion
Prepare and present information to management or peers in a group setting
Manage data projects (price increases, data cleanups, etc) with accuracy and timeliness
Assist in training other associates
Process online data entry for commercial accounts
Create, process, close, and audit work orders/interactions, billing adjustments, new starts, and delivery/removal work orders
Review data for deficiencies or errors, correct any incompatibilities, and check output
Retain customers through effective communication
Work in conjunction with other departments to resolve customer issues
Log and record information on customer accounts
Resolve customer account issues and adjust accounts accordingly with verification from management, when required
Provide internal and external customers with assistance regarding account and billing questions, new account setups, missed services, and other customer related issues
Serve as a back up to answer phones promptly and courteously utilizing company procedures when needed
Accurately update the route audit logs after ensuring that the customer accounts have been updated to have the correct services, billing, and assets
Maintain a positive and professional work atmosphere with a culture of respect by performing and communicating in a manner that promotes good relationships with customers, clients, co-workers, and management
Provide administrative support to department leadership as needed
Perform other duties as required
Qualification
Required
Excellent verbal & written communication skills; English/Spanish bilingual preferred
Advanced computer proficiency in Windows and Microsoft Office applications: Excel, Word, PowerPoint, Outlook, etc
Ability to maintain a professional appearance and demeanor
Must be organized and detail oriented with the ability to multi-task
Proven analytical/problem solving skills for the customer and the company
Excellent customer service and data entry skills
Efficient and effective work habits to work both independently and as a team, meeting and exceeding call center standards
Ability to identify the root cause of issues, make decisions, and provide solutions
Ability to react well under pressure and treat others with respect
Good typing skills with the ability to type at least 50 words per minute with a 95% accuracy rate
Excellent knowledge of correct spelling, punctuation, and grammar
Ability to work overtime, weekends, and/or holidays
Legally eligible to work in the United States
Valid driver's license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language
Preferred
Waste industry experience preferred
3+ years call center or customer service experience preferred
Benefits
Health
Dental
Vision
Matching 401(k)
Life insurance
Paid vacation
And more
Company
Rumpke Waste & Recycling
Rumpke Waste and Recycling has been committed to keeping neighborhoods and businesses clean and green since 1932 by providing environmentally friendly waste disposal and recycling solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$55MKey Investors
Ohio Air Quality Development Authority
2025-07-01Debt Financing· $55M
Leadership Team
Phil Wehrman
CFO
Recent News
2025-05-01
2024-05-23
Daily Journal - Johnson County, Indiana
2024-05-21
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