Holafly · 21 hours ago
Customer Success Manager (B2B) - LATAM
United States
Full-time
Remote
Mid LevelHolafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. The Customer Success Manager will drive first-time conversions and maximize revenue within the B2B portfolio, ensuring business partners realize the full value of Holafly’s connectivity solutions.
Tourism
Responsibilities
Drive revenue activation by converting registered B2B leads into active, high-frequency purchasers
Analyze customer funnels and usage patterns to eliminate friction points and optimize the post-registration lifecycle
Execute growth strategies that increase average order value and product adoption across active accounts
Proactively reactivate dormant accounts through targeted outreach, education, and value-driven enablement
Monitor and report on account health, maintaining high retention rates and identifying churn risks before they happen
Translate customer insights into actionable product and marketing improvements to streamline the B2B user journey
Qualification
Required
Proven experience in B2B Customer Success or Account Management, specifically focused on revenue growth and conversion
Expertise in HubSpot, Shopify, and modern CRM ecosystems to manage and automate complex customer lifecycles
Strong analytical mindset with the ability to turn data patterns into effective outreach and expansion strategies
Exceptional communication skills to articulate value and influence decision-makers within partner organizations
Fluent English is a must
Ability to thrive in a fast-paced scale-up, managing high-volume portfolios with a growth-oriented mindset
Preferred
Experience in the travel-tech or telecommunications industry
Multilingual capabilities to support our diverse global partner base
Benefits
Remote-first culture with flexible schedules to promote a healthy work-life balance.
Opportunity to join a rapidly scaling global startup with clear paths for professional growth.
A diverse, international team that values autonomy, transparency, and innovation.
E-sim discounts for you and your friends and family.
Company
Holafly
Holafly helps you stay connected on your journey around the world through international SIM and eSIM cards.
Founded in 2018
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.2M2019-07-01Seed· $0.11M
2018-07-13Pre Seed· $0.09M
Leadership Team
Y
Yingyan Hu
Co-founder
Pedro Maiquez
VP of Growth
Recent News
Canada NewsWire
2026-01-16
Company data provided by crunchbase