Aditi Consulting · 1 day ago
Operations Coordinator
United States
Contract
Remote
Entry, Mid Level
$35/hr - $38/hr
2+ years expAditi Consulting is seeking a customer-focused and motivated individual to join as an Operational Support Expert. In this contract role, the successful candidate will support partners and enhance partner experiences while minimizing operational issues with partner programs and related products.
AppsConsultingInformation TechnologySoftware Engineering
Responsibilities
Provide our partners with delightful, high touch and effective support experience, and act as the primary Operations point of contact
Respond to inbound partner inquiries about product features, bugs, etc
Troubleshoot complex issues and translate pain points to effectively resolve issues
Spot trends in partner issues and communicate feedback to cross-functional teams
Operationalize processes to improve partner experience
Improve our support workflows around issue resolution and product insights
Develop products and issue specialization to improve the quality of support
Help build and maintain a central knowledge base
Train new employees on current workflows, standard processes, and internal tools
Qualification
Required
2+ years of experience in operations, customer support, technical support, or account/partner management
Expertise in issue resolution: Skilled in navigating and resolving complex tickets, with a strong track record of delivering timely and effective solutions
Experience using Excel and/or basic data & insights tools
Adept at navigating complex and ambiguous situations
Excellent written and verbal communication skills
Strong attention to detail
Proactiveness, adaptability, learning mindset
Fluency in English in a business environment
Preferred
Experience in the media industry, support or operations
Experience with APIs
Benefits
Medical, dental, and vision benefits
Health savings accounts with qualified medical plan enrollment
10 paid days off
3 days paid bereavement leave
401(k) plan participation with employer match
Life and disability insurance
Commuter benefits
Dependent care flexible spending account
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Accommodations and reimbursement for work travel
Discretionary performance or recognition bonus
Sick leave
Mobile phone reimbursement
Company
Aditi Consulting
Aditi Consulting is a firm that stays abreast of offering technological solutions, project management and digital transformation.
1001-5000 employees
H1B Sponsorship
Aditi Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (44)
2023 (25)
2022 (26)
2021 (24)
2020 (30)
Funding
Current Stage
Late StageLeadership Team
Raja Narayana
President & CEO
Pradeep Singh
Chairman
Recent News
bloomberglaw.com
2025-10-16
Company data provided by crunchbase