Customer Service Assistant jobs in United States
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U.S. Legal Support · 21 hours ago

Customer Service Assistant

positionHouston, TX
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

U.S. Legal Support is seeking a Customer Service Assistant who is a proactive problem solver and an excellent communicator. The role involves supporting client communications, managing invoices, and troubleshooting record discrepancies.

LegalProfessional Services

Responsibilities

Support Client Service Specialists (CSS) with client communications to help obtain records
Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)
Manage incoming invoices and correspondence
Handle calls and emails from agents or field contacts
Research incomplete or missing contact information for facilities
Make expediting calls for urgent requests, client follow-ups, and problem records
Monitor and respond to CSR emails and voicemails
Troubleshoot and research missing records and escalate as needed
Confirm invoice amounts align with record request limits
Process payments via check or credit card
Log credit card payments and verify check clearances
Provide payment documentation for internal or client use
Research purpose of correspondence
Coordinate directly with facilities or track items for internal CSR review

Qualification

Customer service experienceEffective communicationProblem-solvingMultitaskingDetail-oriented

Required

High school diploma
At least 2 years of customer service experience
Ability to communicate effectively by phone and email

Preferred

Experience in the legal or administrative field

Benefits

Medical
Dental
Vision
Paid Parental Leave
LifeLock
Fun team-building activities

Company

U.S. Legal Support

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U.S. Legal Support is a preeminent provider of a suite of litigation support services including court reporting, record retrieval.
dateFounded in 1996
location
Houston, Texas, USA
people-size1001-5000 employees
web-link
https://www.uslegalsupport.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2018-12-04Private Equity

Leadership Team

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Charles F. Schugart
President & CEO
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Jim Cunningham
SR VP & Division President
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Recent News

PR Newswire
U.S. Legal Support's AI-Powered Deposition Summaries Get Smarter with Timeline, Exhibits, and Deponent Insights
2025-12-16
PR Newswire
U.S. Legal Support Named #1 Court Reporting Provider and Hall of Fame Honoree in the Daily Business Review's "Best of 2025" Awards
2025-11-18
PR Newswire
U.S. Legal Support Recognized for Excellence with Three Major Award Wins and Hall of Fame Honors in New York Law Journal's Best of 2025 Survey
2025-09-23
Company data provided by crunchbase