ACE Hardware · 1 day ago
Customer Service Rep
MO - Kansas City
Full-time
Onsite
Entry, Mid Level
$16.20/hr - $20.30/hr
2+ years expAce Hardware is a well-known retail company dedicated to providing exceptional customer service. They are seeking a Customer Service Representative to handle inquiries from retailers regarding order status, adjustments, and stock information while maintaining accurate records and ensuring a smooth communication process with various departments.
Retail
Responsibilities
Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc
Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc
Follows up on inquiries by checking computer programs for delivery information
Works closely with shipping and traffic departments regarding delivery status
Checks with credit department concerning credit status of retailers upon receipt of rush orders
Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments
Prepares paperwork for accounting department for credits and debits
Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued
Qualification
Required
Minimum high school diploma required
Minimum of 2 years customer service experience
Excellent phone skills including professional phone presence
Superb problem-solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution
Excellent computer skills
Ability to work in warehouse environment when researching discrepancies
Preferred
Some college education is preferred
Prefer experience with SAP, AS400, Microsoft Word and Excel
Benefits
Weekly Pay
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay). Newly hired full-time employees will receive a one-time pro-rated allocation of up to 24 hours of vacation in their first calendar year depending on the month of hire. Paid sick time in accordance with applicable state law. You will receive up to 9 holidays per year, depending on the month of hire.
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents.
Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation
Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
Long-term Career Opportunities: Many of our leaders started with Ace looking for a job, just like you, but found long-term career opportunities at our 15 Distribution Centers across the country and our Corporate Headquarters. Our company is growing, and we would love to have you grow with us!
Tuition Reimbursement Program
Employee Recognition Program
Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events.
Adoption cost reimbursement
Identity theft protection
Company
ACE Hardware
Now in Afghanistan, Since 1924, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shak Hishmeh
Co-Owner/ Chief Operating Officer
Company data provided by crunchbase