Key Benefit Administrators · 23 hours ago
Account Representative
Fort Mill,SC,US
Full-time
Onsite
Mid Level
3+ years expKey Benefit Administrators is a privately owned full-service group benefit administration firm specializing in self-funded medical plans. They are seeking an experienced Account Representative to provide superior customer service and maintain positive relationships with clients while addressing their needs and coordinating account management.
Employee BenefitsHealth CareHospitality
Responsibilities
Provides superior, professional, ongoing, and consistent communication and customer service with designated clients, to maintain a positive, long-term relationship
Works in coordination with the implementation team to successfully onboard new accounts
Proactively resolve client specific issues and needs
Practice relationship building specific to each client based on their needs and culture
Understand and demonstrate a strong understanding of benefit plan designs and their impact for each client, and coordinate plan design changes understanding the client's goals & needs
Audit and execute distribution of reports to clients and brokers
Knowledgeable in all aspects of compliance and communicating with client and brokers on timing of those requirements along with associated costs
Demonstrates the KBA value proposition to both client and brokers, incorporating it into all recommendations and resolutions
Attend and facilitate team meetings/training as required
Qualification
Required
Bachelor's Degree in Insurance, Business or Accounting OR
Minimum 3-5 years superior customer service, claims or other experience in the healthcare industry (3rd party administrator, fully insured or self-insured)
Strong organizational and analytical skills
People and team oriented
Strong verbal and written communication skills as well as math and computer skills
Detail oriented and ability to multi-task
Ability to interface with client contact in a self-funded, fully insured or 3rd party administrator environment
Skilled at client relations with brokers
Benefits
Comprehensive benefit package
Award-winning training program
Company
Key Benefit Administrators
KBA is a nationally recognized employee benefit expert.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kris Cardell
Vice President Strategic Partner Relationships
Lisa Norton
Vice President, Value Proposition Training & Product Partnership Relations
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