RDO Equipment Co. · 21 hours ago
IT Service Desk Analyst
Fargo, ND
Full-time
Onsite
Entry Level
1+ years expRDO Equipment Co. is seeking an IT Service Desk Analyst to provide professional technical services and support to team members. The role involves troubleshooting IT issues, ensuring customer satisfaction, and maintaining effective communication while managing help desk performance metrics.
Agriculture
No H1B
Responsibilities
Troubleshoot and resolve IT issues via phone, email, chat, and in-person channels
Ensure all incidents and requests are resolved against SLAs
Report on health of the help desk and support using uptime and ticket-related performance metrics
Track and report all open and closed incidents to leadership teams
Experience using help desk ticketing software
Troubleshoot network outages – open trouble tickets with connectivity vendors as necessary this can include individual stores internet circuits
Ability to write knowledge base articles/documentation for anyone to understand
Demonstrate ability to properly order inventory from our vendors to fulfill requests from customers
Install and configure personal computer hardware and software
Identify and correct PC hardware and software problems
Connect personal computers to network servers and printers
Utilize knowledge base articles to identify problem solutions
Demonstrates ability to effectively setup users on a multitude of internal and vendor provided software applications and databases (example – PFW, John Deere, Vermeer, Active directory, S2, Myportal and others)
Update inventory database for accurate billing of IT equipment
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Perform all other duties as assigned by management in a professional and efficient manner
Qualification
Required
2 year degree or higher in a business or information technology program
1+ years of customer service or related technical support experience
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Strong customer service ethic
Ability to prioritize and quickly resolve issues
Excellent verbal communication skills
Excellent analytical and problem solving skills
Effective prioritization and project management skills
Company
RDO Equipment Co.
Founded in 1968, RDO Equipment Co.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-01-24IPO
Leadership Team
Dan Wiese
ACCOUNT MANAGER
RYAN MILLER
SALES COORDINATOR
Recent News
2025-04-08
Company data provided by crunchbase