Granger Waste Services · 23 hours ago
Help Desk Technician
East Lansing, MI
Full-time
Onsite
Entry Level
2+ years expGranger Waste Services is a company that values its employees and treats them like family. They are seeking a Help Desk Technician to provide first-level support for IT issues, troubleshoot technical problems, and assist in setting up and configuring IT equipment.
Energy
Responsibilities
Provide first-level support for IT issues and requests by responding promptly to IT support requests made by phone, email and through the support portal
Troubleshoot and diagnose first-level technical issues and resolve them efficiently
Regularly check the ticketing system for new and ongoing issues and document all actions taken and resolutions provided
Assist in setting up and configuring workstations, printers, peripherals and mobile devices
Provide associates with initial setup and configuration support
Support associates with basic network connectivity issues and assist associates in connecting to the network
Assist in maintaining IT inventory and asset management by tracking the distribution and return of IT equipment
Ability to maintain confidentiality, remain open to other’s ideas and exhibit willingness to try new things
Ability to work well with all associates, including managers and leadership, as well as software/IT vendors
Ability to work independently and as part of a team
Qualification
Required
Associate's degree in a technical field or 2+ years IT Help Desk experience working in remote and in-person settings
Basic knowledge of Microsoft's core business applications (Outlook, Teams, SharePoint and OneDrive) and operating systems
Basic understanding of IT support tools (ServiceDesk Plus, IT glue, NinjaRMM), techniques and how technology is used to provide IT services
Ability to travel as needed to perform duties
Benefits
Annual bonus
Up to 15% 401(k) contribution with no matching strings attached
12 days (96 hours) of paid time off (PTO) within the first year
Holiday pay
Medical, dental, vision, life, short term and long-term disability coverage
Safety and care for our employees are core values
Ongoing training and career ladders for advancement
Free trash service (in our area)
Access to free financial and emotional health support
Company
Granger Waste Services
Granger is a Christian, family business, guided by the Golden Rule, which creates and manages sustainable environmental solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Granger
Chief Financial Officer
Paul Anderson, MBA
Chief Operating Officer
Recent News
DBusiness Magazine
2025-04-08
Inside INdiana Business
2024-03-06
Company data provided by crunchbase