Mitsubishi Electric Automation, Inc. · 4 days ago
Manager, Industry Solution (Machine Tool)
Chicago, IL
Full-time
Onsite
Mid Level
$125K/yr - $140K/yr
3+ years expMitsubishi Electric Automation, Inc. is seeking an Industry Solution Manager (Machine Tool) to drive CNC market growth across the Americas. The role involves developing strategic relationships within the machine tool ecosystem, collaborating with various teams to enhance customer satisfaction, and managing account engagements.
Industrial AutomationManufacturingService Industry
Responsibilities
Maintain and strengthen relationships with MTBs, dealers, and key accounts through proactive communication and regular on‑site visits
Develop compelling value propositions for MEAU CNC and Industrial Automation technologies, driving new business and expanding existing relationships
Serve as the primary point of contact for assigned accounts, partnering with MTB and dealer sales teams to capitalize on business opportunities
Monitor industry trends and competitor activity, presenting value‑added strategies and insights
Communicate key customer requirements and account expectations to management for strategic alignment
Identify product specification needs and collaborate with marketing to support product development
Maintain comprehensive knowledge of CNC, Robot, PLC, Servo, VFD, and HMI applications, including operation, programming, maintenance, and engineered solutions
Act as escalation point for advanced technical issues when frontline teams require additional support
Follow up on technical claims and training requests to ensure customer satisfaction
Manage quotations, leads, and opportunity pipelines in Salesforce, ensuring accurate forecasting and reporting
Track customer open orders, inventory levels, and machine installation bases across MTBs, distributors, and key accounts
Administer financial adjustments — credits, discounts, extended warranties — within company guidelines
Report lost business, identifying root causes such as pricing, features, service gaps, or competitive offerings
Monitor and summarize technical claims in monthly reports, highlighting trends and actionable insights
Stay informed on open technical issues and coordinate support resources for timely resolution
Qualification
Required
Strong background in CNC and machine tool operation
3+ years of experience in Account Management, Sales, or Marketing involving CNC and Industrial Automation products
Self-driven sales professional with experience in strategic and value-based selling
Strong report writing and communication skills
Proficiency with standard PC applications (Microsoft Office Suite)
Ability to learn MEAU products and recommend technical solutions
Strong organizational skills for managing documents, demos, schedules, and time-sensitive tasks
Professional and presentable communication style suitable for all customer levels
Ability to lift up to 50 lbs of demo equipment
Comfortable with travel, including extended sitting, driving long distances, and domestic/international flights
Ability to stand or sit for prolonged periods and move through manufacturing environments
High mechanical and technical aptitude with ability to learn MEAU IA equipment
Able to prioritize tasks with limited supervision and operate effectively within a multi-department team environment
Flexible work style with the ability to adapt to changing priorities
Preferred
Familiarity with robotic automation concepts
Bachelor's degree in Business or Engineering (BSEE, BSME, BSBA) or equivalent experience
Experience with Salesforce and SAP
Benefits
Health, dental, and vision insurance (with multiple plan options).
Competitive 401(k) with company match.
Paid vacation plus 13 paid holidays including floater holidays.
Tuition reimbursement.
FSA, life insurance, dependent life insurance.
Short‑ and long‑term disability.
EAP, employee discounts, and pet insurance.
Company
Mitsubishi Electric Automation, Inc.
The sole mission of Mitsubishi Electric Automation Americas, is to support the factory automation needs of North and Latin American customers with combined sales, marketing, service, engineering and manufacturing resources.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Summerville
President & Chief Executive Officer
David Belcher
Chief Operating Officer
Recent News
2025-08-19
eeNews Europe
2025-04-19
Company data provided by crunchbase