Semperis · 2 days ago
Enterprise Customer Success Manager
Hoboken, NJ
Full-time
Hybrid
Senior Level
$110K/yr - $150K/yr
5+ years expSemperis is a rapidly growing cybersecurity company focused on creating a supportive employee experience. They are seeking an Enterprise Customer Success Manager to ensure customer satisfaction and success, collaborating with various teams to maximize opportunities for their enterprise clients.
Cyber SecurityEnterprise SoftwareIdentity ManagementInformation Technology
Responsibilities
Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals
You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets
Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client’s needs
Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations
Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc
Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)
Identify potential customer references and assist with development of customer case studies
Gain and maintain an understanding of Semperis technology, products, and services
In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program
Qualification
Required
5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company
Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies including Active Directory and Entra
Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions
Ability to understand and explain technical cybersecurity data
Excellent communication and project management skills
Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are
Intellectually curious; driven to expand the cybersecurity domain and professional expertise
Responsive and adaptive to changing situations
Genuine desire to work with customers
Preferred
Experience with SFDC, and Active Directory
Company
Semperis
Semperis is a developer of enterprise identity protection and cyber resilience for cross-cloud and hybrid environments.
501-1000 employees
H1B Sponsorship
Semperis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (5)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$498.3MKey Investors
Kohlberg Kravis RobertsInsight PartnersMaverick Ventures Israel
2024-06-20Series C· $125M
2024-06-20Debt Financing· $125M
2022-05-24Series C· $208.3M
Leadership Team
Mickey Bresman
CEO
Guy Teverovsky
CTO & Co-Founder
Recent News
2026-01-16
2025-12-17
2025-12-16
Company data provided by crunchbase