Leadership Connect · 1 day ago
Client Success Manager
DC-Baltimore Area
Full-time
Hybrid
Entry Level
$55K/yr - $70K/yr
1+ years expLeadership Connect is a premier information service dedicated to developing relationships that impact decisions in government, business, and media. They are seeking a Client Success Manager to enhance client experiences, drive user engagement, and provide solutions to client challenges.
Business IntelligenceGovTechInformation ServicesInformation TechnologyPolitics
Responsibilities
Driving user engagement through meetings with key account users both virtually and in person
Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client
Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals
Troubleshooting user challenges through creative engagement and problem-solving with the client's needs top-of-mind
Developing and expanding usage at all levels of an account, building advocacy with key account decision-maker
Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers
Qualification
Required
1-3 years of sales experience in a SaaS environment with a track record of user engagement and passion for problem-solving, preferably with Client Success experience
Driven by client interaction and improving user experience, connecting with users both over email, virtually, and in-person with excellent communication skills
Intellectually curiosity about Leadership Connect client organizations (e.g. government, large corporations, media, non-profits)
Strong organizational and time management skills
Proficient with a CRM, preferably Salesforce
You thrive in a fast-paced environment where you can contribute to the development and implementation of new processes
Benefits
Awesome medical insurance plan
Dental Insurance
Life & Disability insurance
Flexible spending accounts
Unlimited PTO!
Eleven Paid Holidays
$3,000 Employee Referral Program
Employer contribution to 401(k) plan
Rewards and recognition programs
Company
Leadership Connect
Leadership Connect tracks leaders in government, business, and media; maintains detailed profiles; and helps clients connect with them.
Founded in 1969Washington, District of Columbia, USA
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.75M2025-12-30Series Unknown· $1.75M
Leadership Team
Stefan Chopin
CTO
R
Richard Jones
Sr. Vice President of Data Services / Chief Privacy Officer
Recent News
Washington Business Journal
2025-02-07
2024-04-15
Company data provided by crunchbase