Topcon Healthcare · 16 hours ago
Account Coordinator
Oakland, NJ
Full-time
Onsite
Mid Level
$25/hr - $30/hr
3+ years expTopcon Healthcare is a company dedicated to developing innovations that improve patients’ health and quality of life. The Account Coordinator will organize and manage the scheduling of installations and training sessions for products and services, requiring excellent organizational and communication skills to meet the needs of clients and the company.
Health CareMedical Device
Responsibilities
Plan and coordinate installation and training schedules for clients
Communicate with clients to confirm availability and requirements
Work closely with the installation and training teams to ensure all schedules are met
Serve as the primary point of contact for clients regarding scheduling inquiries and adjustments
Provide timely updates and confirmations to clients on scheduled installations and training sessions
Address and resolve any scheduling conflicts or issues that arise
Prepare and provide service quotes to clients
Collaborate with internal teams, including warehouse, sales operations, sales, customer support, and technical staff, to align schedules with project timelines and client needs
Ensure that all team members are informed of their schedules and any changes promptly
Maintain accurate records of all scheduled installations and training sessions
Prepare and distribute scheduling reports to relevant stakeholders
Track and report on scheduling metrics and performance
Identify opportunities to improve the scheduling process to enhance efficiency and client satisfaction
Implement and support the development of scheduling tools and systems
Qualification
Required
Associate's degree preferred
3 - 5 years of scheduling / dispatch experience
Strong organizational and time management skills
Bilingual in English and French- Fluency required
Excellent verbal and written communication skills
Proficiency in scheduling software and Microsoft Office Suite (Excel, Word, Outlook). Salesforce/Servicemax knowledge is a plus
Ability to multitask and handle multiple priorities in a fast-paced environment
Problem-solving skills with a focus on customer satisfaction
Detail-oriented with a high level of accuracy
Proactive and able to work independently as well as part of a team
Adaptable and able to handle changing priorities with a positive attitude
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Tax saving spending accounts
A 401(k) plan with employer match
Tuition reimbursement
Paid company holidays
Paid personal time off
Paid sick time
Company
Topcon Healthcare
Topcon Healthcare Solutions offers medical devices and software solutions for the global eye care community.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Yoo, OD
Chief Operating Officer
Vanessa Quiroga
Human Resources Business Partner
Recent News
Research and Markets
2025-11-08
Company data provided by crunchbase