IT Helpdesk Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

Acumed · 1 week ago

IT Helpdesk Manager

positionHillsboro, OR
timeFull-time
remoteOnsite
senioritySenior Level
date7+ years exp

Acumed LLC is part of the global industrial organization Marmon Holdings, committed to making a positive impact and fostering a culture of empowerment. The IT Helpdesk Manager is responsible for leading day-to-day IT operations, ensuring high-quality end-user support, and driving the adoption of Microsoft 365 tools.

Health CareManufacturingMedical Device

Responsibilities

Lead global service desk operations to ensure timely issue resolution and high customer satisfaction
Own and improve ITIL processes (Incident, Request, Problem, Change), SLAs, KPIs, and service quality
Drive implementation, adoption, training, and support of Microsoft 365 productivity tools
Deliver end-user training, documentation, and communications on IT initiatives
Manage desktop hardware and software standards, testing, deployments, and upgrades
Hire, mentor, and develop IT operations staff; promote a customer-focused service culture
Improve efficiency through automation, process optimization, and performance analysis
Manage endpoint asset lifecycle, including procurement and inventory
Oversee vendor relationships for IT hardware, software, and services
Support disaster recovery and business continuity planning
Partner with infrastructure teams on networking, cloud services, and Active Directory

Qualification

IT operations leadershipMicrosoft 365 ecosystemITIL practicesNetworkingSecurityTeam-based work ethicLeadership skillsCommunication skillsProblem-solving skillsCustomer-focused mindset

Required

Bachelor's degree in Computer Science, Information Technology, or related field
7–10 years of IT experience, including 5+ years in IT operations leadership roles
Strong knowledge of IT operations, networking, security, and ITIL practices
Experience leading service desk teams and improving end-user experience
Excellent leadership, communication, and problem-solving skills
Detail-oriented with the ability to thrive in a fast-paced environment
Customer-focused mindset and strong team-based work ethic

Company

Acumed

twittertwitter
Glassdoor3.2
company-logo
Acumed, LLC is a medical device manufacturer that provides orthopaedic and medical solutions that improve patient care around the world.
dateFounded in 1988
location
Oregon, Ohio, USA
people-size201-500 employees
web-link
http://www.acumed.net

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Alisha Inkens, SHRM-CP
Associate HR Business Partner
linkedin
leader-logo
Natalie Pielstick
HR Business Partner
linkedin

Recent News

PR Newswire
First Wrist Fixation Surgery with Acumed's Acu-Loc NEXT System Performed at Duke University Hospital
2025-12-16
Venture Capital
Acumed Expands CMF Solutions Portfolio Through Acquisition of TECHFIT Digital Surgery Assets
2025-11-06
PR Newswire
Acumed Acquires Assets of TECHFIT Digital Surgery, Expanding Patient-Tailored Solutions in the Craniomaxillofacial Space and Beyond
2025-11-05
Company data provided by crunchbase