Panorama Eyecare · 1 day ago
Director, Clinical Operations (CO & WY)
Denver or Fort Colins Metro Area (Must reside in CO)
Full-time
Hybrid
Lead/Staff, Director/Executive
$135K/yr - $150K/yr
5+ years expPanorama Eyecare is a community of dedicated professionals focused on providing exceptional eyecare. The Director of Clinical Operations will oversee operations and growth for Panorama Clinics in Colorado and Wyoming, ensuring optimal clinic performance and fostering relationships with medical providers.
AccountingComplianceHealth CareHuman Resources
Responsibilities
Execute market-wide initiatives and growth plans developed by executive leadership, ensuring consistent implementation across all Panorama practices in Colorado and Wyoming
Translate strategic priorities into clear, actionable plans for Practice Managers and hold accountability for timely and effective execution
Oversee day-to-day operations across all CO & WY practices, proactively identifying operational challenges and working directly with Practice Managers (~8 Practice Managers) to resolve issues in real time
Directly manage and coach Practice Managers, providing clear expectations, ongoing feedback, and support to ensure operational excellence at each location
Work closely with physicians, Vice Presidents, and cross-functional leaders to align operational execution with clinical goals and organizational priorities
Ensure patient experience standards are consistently upheld across the market
Partner with Practice Managers to address patient concerns, escalations, and service recovery opportunities promptly and effectively
Execute on organizational KPIs across all Colorado practices, monitoring performance trends and driving corrective action where gaps exist
Review operational metrics regularly with Practice Managers and implement targeted improvements to drive consistency and results
Responsible for coaching and developing Practice Managers for personal and professional growth
Ensure that all practices adhere to industry standards, regulations, and best practices to deliver consistent, high-quality patient care
Partner with centralized teams (scheduling, revenue cycle, HR, IT, marketing, and clinical leadership) to ensure smooth execution of initiatives at the practice level
Support rollout of new processes, tools, and workflows, ensuring adoption and sustainability
Drive operational consistency and continuous improvement across the market by identifying best practices and scaling them across locations
Support change management by reinforcing expectations and addressing resistance at the practice level
Provide regular updates to executive leadership on operational performance, challenges, and execution status across the Colorado market
Surface risks, barriers, and resource needs early to support informed decision-making
Qualification
Required
Minimum of 5 years' experience in a leadership position required
Minimum 5 years' healthcare experience required
Professional experience in managing multiple medical practices
Preferred
Bachelor's degree preferred, ideally in Business, Healthcare Administration, or a related field
Equivalent professional experience in ophthalmology operations may be considered in lieu of a degree
Experience with Electronic Medical Records systems and other patient experience support technologies required. Preferably NextGen or ModMed
Strong process improvement mindset with experience leading the execution of projects
Proficiency with Microsoft Office suite
Benefits
PTO Accruals Start at 3 Weeks
Comprehensive Medical and Dental Insurance
Company Paid Optical Allowance
Company Paid Routine Eye Care
Short Term and Long-Term Disability Insurances
Educational Allowance
Generous Paid Holiday Program
401K With Company Match
Company
Panorama Eyecare
Panorama Eyecare is a physician-led management services organization.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marcello Celentano
Chief Executive Officer (CEO) l Board Member l Senior Executive
David Smits, MD
Partner
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