Network Health WI · 1 day ago
Supervisor of Agent Support
Menasha, Wisconsin, United States
Full-time
Hybrid
Mid Level
3+ years expNetwork Health WI is dedicated to fostering healthy communities in Wisconsin. They are seeking a Supervisor of Agent Support to lead the agent advisors call center team and enhance the agent experience through effective communication and collaboration with Sales Executives.
Financial ServicesFitnessHealth CareInsurance
Responsibilities
Participate in employee recruitment, selection, orientation, training, evaluation, coaching, development with a focus on quality and compliance
Supervise the Agent Advisors in their support of the Sales Executives - responsible for daily operation of call center team including scheduling and managing work assignments, assisting on the phone, and monitoring overall team performance to goals
Create and deliver reporting to external agencies
Lead external broker communication
Lead collaborative Agent Portal cross functional team
Identify and maintain processes and process documentation (Desk Level Procedures) within the department
Perform other related duties as required to achieve the goals and objectives of the company and department
Qualification
Required
Associate degree in Marketing or Business Administration. Equivalent work experience may be substituted
Minimum three years of healthcare sales experience
Current Wisconsin Accident and Health Insurance License
Benefits
Getting paid to volunteer in your local neighborhood
Company
Network Health WI
At Network Health, we do what’s right, even when it isn’t easy. We’re honest and hardworking, just like you, Wisconsin.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Ollech
Chief Financial Officer
Mike Lappin
Chief Legal & Strategy Officer
Company data provided by crunchbase