Cerro Flow Products LLC · 1 day ago
Entry Level Customer Service Representative- Contract Employee
Sauget, IL
Part-time, Contract
Onsite
New Grad, Entry Level
0+ years expCerro Flow Products LLC, part of Marmon Holdings, a Berkshire Hathaway company, is a global industrial organization committed to delivering quality products and dependable service. They are seeking an Entry Level Customer Service Representative to assist with order entry, respond to customer inquiries, and support issue resolution while developing foundational skills in communication and business operations.
IndustrialManufacturingMechanical Engineering
Responsibilities
Assisting with order entry and order tracking, responding to customer inquiries by phone and email, providing order status updates, and supporting issue resolution related to delivery timing, product availability, or documentation
Participants will also assist with maintaining accurate customer records and coordinating with internal teams such as sales, production, scheduling, shipping, and logistics
The role emphasizes accuracy, responsiveness, and professionalism. Participants will learn how customer service functions as a key link between customers and internal operations, and how clear communication and attention to detail directly impact customer satisfaction and business outcomes
Qualification
Required
Typically has 0-2 years of experience
Works under close supervision
Assisting with order entry and order tracking
Responding to customer inquiries by phone and email
Providing order status updates
Supporting issue resolution related to delivery timing, product availability, or documentation
Maintaining accurate customer records
Coordinating with internal teams such as sales, production, scheduling, shipping, and logistics
Emphasizes accuracy, responsiveness, and professionalism
Developing skills in professional communication, active listening, problem-solving, time management, and documentation
Exposure to customer relationship processes, manufacturing workflows, and the importance of meeting commitments in a fast-paced, deadline-driven environment
Eligibility will be confirmed prior to hire
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes
Preferred
Interest in customer service, business operations, or supply chain support
Desire to gain exposure to how a manufacturing organization serves and supports its customers
Benefits
On-the-Job Training opportunity
Paid
Company
Cerro Flow Products LLC
Cerro Flow Products, a manufacturer of world-class grade copper tube for the plumbing, HVAC, refrigeration, and industrial markets.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Global Legal Chronicle
2024-02-28
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