HEI Hotels & Resorts · 4 hours ago
PBX Operator Part-Time
Atlanta, GA
Part-time
Onsite
New Grad, Entry LevelHEI Hotels & Resorts is a luxury hotel located in Buckhead, dedicated to providing excellent guest service. The PBX Operator is responsible for fielding guest issues and requests received by telephone, ensuring efficient resolution and communication with guests and associates.
Responsibilities
Promptly answer telephone calls, greet callers with a positive and clear voice
Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions
Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests
Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest
Page guests and patrons using the public address system in a courteous and clear manner
Act as dispatcher for security, guest services and property operations associates
Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc
Briefly answer basic inquiries, time, extension numbers, outlet hours, etc
Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures
Initiate emergency response as necessary and legibly document pertinent details
Remain calm and polite especially during emergency situations or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment
Comply with attendance rules and be available to work on a regular basis
Perform any other job related duties as assigned
Qualification
Required
Must communicate well with guests
Ability to effectively deal with associates and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
Ability to access and accurately input information using a moderately complex computer system with or without reasonable accommodation
Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other associates with or without reasonable accommodation
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc
Benefits
Free parking
Discounted train passes
Complimentary meals
Discounted spa services
Medical and Dental programs through Anthem Blue Cross Blue Shield
Vision insurance programs through EyeMed
Vacation, Sick and Holiday programs
Pet insurance through the ASPCA
Supplemental, Spousal and Child Life insurance
Short and Long-Term Disability plans
401(k) Savings Plan with matching funds
Discounts through our 'YouDecide' and Hotel Room Discount programs
Company
HEI Hotels & Resorts
Founded in 1985, HEI Hotels & Resorts is one of the nation’s leading privately held hotel investment and third-party management companies.
Founded in 2002
10001+ employees
H1B Sponsorship
HEI Hotels & Resorts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2022 (3)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Ted Darnall
CEO Lodging and Technical Services Companies
Brad Koch
Chief Technology Officer
Recent News
2025-09-12
Seattle TechFlash
2025-04-14
Company data provided by crunchbase