Whatnot · 4 days ago
Product Manager, Payments
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$240K/yr - $320K/yr
10+ years expWhatnot is the largest live shopping platform in North America and Europe, redefining e-commerce by blending community, shopping, and entertainment. They are seeking an experienced Product Manager for Payments to lead the strategy and execution of their core payments platform, focusing on how buyers pay and sellers get paid while managing risk and ensuring compliance.
CollectiblesE-CommerceInformation TechnologyMarketplaceTrading Platform
Responsibilities
Own the product vision and roadmap for Payments, balancing short-term wins with long-term platform investments that support extremely fast growth and international expansion
Deeply understand stakeholder needs – from sellers managing their businesses to Finance teams closing monthly books to CX resolving refund disputes; and translate them into clear product strategies and scalable systems
Define and own core payments metrics including authorization rates, payout success, refund rates, processing costs, and financial accuracy. Use these to guide prioritization and measure impact
Drive execution across multiple workstreams, coordinating backend payments systems, payment integrations, and frontend UX while managing dependencies and timelines
Build the financial data foundation the business needs, including ledger systems that power internal reporting, seller transparency and tools they need, and accurate month-end closes
Partner cross-functionally with Finance, Legal, Trust & Safety, CX, and Operations to ensure compliance, manage risk appropriately, and support efficient operations at scale
Establish metrics and experimentation frameworks to validate performance, test new capabilities, and continuously improve outcomes for users and internal teams
Qualification
Required
10+ years of product management experience with significant focus on payments products and platforms (card/alternative payments, payouts, refunds, chargebacks, ledger systems)
Proven experience owning high-volume, mission-critical payments systems at marketplace, fintech or platform companies, including deep familiarity with processors like Stripe, Braintree, Adyen, or similar
Strong product leadership, including setting strategy, influencing cross-functional partners, and driving complex initiatives from 0→1 and 1→N
Deep understanding of financial data, reconciliation, and reporting, particularly supporting Finance, Accounting, and month-end close processes in high-transaction-volume environments
Demonstrated ability to work in ambiguous, fast-paced environments, making sound decisions with imperfect information and balancing speed with risk and quality
Proven track record using data and experimentation to inform product decisions, measure impact, and iterate on complex systems
Strong product discovery and execution skills, translating multi-stakeholder problems into clear requirements and simple, intuitive experiences
Excellent cross-functional communication, with experience partnering closely with Engineering, Design, Finance, Legal, CX/Ops, and risk-oriented teams
High empathy for users and stakeholders, with passion for building trustworthy, transparent financial experiences
Preferred
Experience in a marketplace or multi-sided platform where payments, incentives, and marketplace dynamics are tightly coupled
Company
Whatnot
Whatnot is a livestream shopping platform for buying and selling products.
501-1000 employees
H1B Sponsorship
Whatnot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (20)
2023 (18)
2022 (10)
Funding
Current Stage
Late StageTotal Funding
$974.7MKey Investors
CapitalGY Combinator Continuity FundAndreessen Horowitz
2025-10-28Series F· $225M
2025-01-08Series E· $265M
2022-07-21Series D· $260M
Leadership Team
Jeff Chang
Director of Engineering, Head of Growth
Recent News
redpoint.com
2026-01-09
Global Cosmetics News
2025-12-31
2025-12-26
Company data provided by crunchbase