Everus · 22 hours ago
Help Desk Technician II
Helena, MT 59602, USA
Full-time
Onsite
Mid Level
$57K/yr - $71K/yr
4+ years expEverus is a leading specialty contractor in the nation, focusing on building America's future. The Help Desk Technician II provides first-level and second-level IT support for personal computer and mobile equipment, resolving complex technical issues and assisting with system maintenance.
ConstructionEnergyManufacturing
Responsibilities
Works Help Desk established schedules including overtime hours as required and time periods that extend beyond the normal helpdesk business hours, Monday through Friday
Assists help desk technician I in best practices, troubleshooting and customer service
Troubleshoots and resolves computer, application, system, device, access, or performance issues associated with company standard personal computer hardware and software for the employees of Everus, including its operating companies
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards
Escalates issues to appropriate teams or help desk supervisor, as needed, and works to provide resolution while maintaining call ownership to ensure incidents have been addressed
Prioritizes support requests in line with business priorities
Documents incidents and resolutions for future reference
Develops and maintains appropriate documentation to be used for training and as a reference when key personnel are absent
Prepares reports as directed by management to monitor and manage the Help Desk function
Installs, configures, and upgrades company standard personal computer hardware and software to operate in a stand-alone or networked environment at local and remote company locations, such as personal computers and associated peripheral equipment, Microsoft Windows operating systems, Office products and related software applications
Performs other tasks and special projects as assigned
Qualification
Required
Requires knowledge of information technology concepts at a level normally acquired through the completion of a two-year degree in computer science, information technology or related field
Four years' experience supporting company standard hardware and software, including but not limited to mobile devices, laptops, tablets, desktops, and peripherals
Preferred
CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST) certifications preferred
Benefits
Annual short-term incentive bonus of up to 10% of eligible wages based on eligibility and company goal achievement
Medical insurance (health savings account), including free programs Hinge Health and Omada
Enhanced mental health and work-life services through Lyra Health
Virtual care through Doctor on Demand
Prescription delivery service
Dental insurance
Vision insurance
Life insurance for employees, spouses, and dependents
Accidental death and dismemberment (AD&D) insurance
Flexible spending accounts
401(k) plan with matching contribution and retirement contribution
Hospital Insurance
Accident Insurance
Critical Illness Insurance
Disability insurance
Sick leave
Vacation
11 paid holidays
Flexible work hours, where feasible
Employee discount programs
Company
Everus
Everus Construction Group is an industry-leading construction services provider, safely Building America’s Future™ through innovation and expertise. See our social media disclosure statement: https://everus.com/Social-Media-Disclosure/
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase