TwelveLabs · 2 days ago
Solutions Architect
United States
Full-time
Remote
Senior Level
$149K/yr - $224K/yr
5+ years expTwelveLabs is pioneering the development of multimodal foundation models for video comprehension. They are seeking a Solutions Architect to drive solution design and implementation guidance for strategic customers, ensuring successful integration and adoption of their video AI applications.
Generative AIInformation TechnologySoftwareVideo
Responsibilities
Deliver an exceptional customer experience by providing technical expertise, scoping use cases, and supporting the implementation of video AI applications with technical stakeholders at startups and enterprises
Own technical relationships with strategic customers, ensuring successful integrations, resolving complex technical challenges, and driving adoption across their organizations
Guide customers on best practices for leveraging TwelveLabs APIs to create secure, scalable, and differentiated video understanding experiences
Serve as the first line of defense for design, security, compliance, and architecture questions, escalating complex requirements to internal experts as needed
Create and maintain documentation, implementation guides, and FAQs for common customer requirements and technical challenges
Gather customer feedback and represent the voice of developers and enterprises to internal teams, helping shape product roadmaps and future capabilities
Qualification
Required
Have 5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer
Demonstrate a strong understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development, with a deep understanding of video workflows and video workloads
Have experience driving customer implementations from kickoff through production launch, with a track record of building trusted technical relationships
Are an exceptional communicator who can translate complex technical concepts to business stakeholders and debug integration issues with engineering teams
Operate with high horsepower, manage multiple projects simultaneously, and thrive in a fast-changing environment with evolving priorities
Bring a collaborative, humble attitude with an eagerness to help customers and internal teams succeed
Benefits
An open and inclusive culture and work environment.
Work closely with a collaborative, mission-driven team on cutting-edge AI technology.
Full health, dental, and vision benefits
Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.
VISA support where applicable
Company
TwelveLabs
The world's most powerful video intelligence platform for enterprises.
11-50 employees
H1B Sponsorship
TwelveLabs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (4)
Funding
Current Stage
Early StageTotal Funding
$107.12MKey Investors
Firstman StudiosNaver VenturesRadical Ventures
2025-10-10Corporate Round
2025-06-09Series Unknown
2024-12-12Series A· $30M
Leadership Team
Jae Lee
Founder & CEO
Recent News
Index Ventures
2026-01-06
2025-12-05
intelcapital.com
2025-12-05
Company data provided by crunchbase