TEKsystems · 1 day ago
Technical Support Specialist
Sacramento, CA
Contract
Onsite
Mid Level
$30/hr - $40/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Technical Support Specialist for their Sacramento office. This role involves providing hands-on technical support to approximately 40 onsite users and remote support to over 5,000 users nationwide, focusing on resolving technical issues and ensuring smooth IT operations.
Information Technology
Responsibilities
Provides desktop (local office) and remote IT support (all locations)
Provides support via walk-up, phone, chat, or email
Resolves all first and second level support requests
Documents incidents and problems in Zendesk (moving to Fresh Service) and escalates issues to the appropriate teams when required
Serves as the technical liaison to all users company wide, able to resolve technical issues within the desktop computing environment
Trains users on how to use hardware and software where necessary
When down time, which is rare, documents new procedures and processes within technician knowledgebase
Troubleshooting done in person and over the phone; they use go to assist for remote support
70% phone/remote support, 30% desktop support
You will be the only IT person at this location; hours are 7AM to 4PM OR 8AM to 5PM
A typical day is mostly reactive, focusing on resolving issues as they arise. You start by checking emails and Teams chats for any urgent updates. Then, review the ticket queue to prioritize urgent requests. Take a quick walk around the office to be visible as the face of IT, handling walk-up requests that can range from setting up PCs, troubleshooting crashes, mapping printers, changing passwords, addressing PC performance issues, and resolving virtual desktop problems
Qualification
Required
Demonstrated experience resolving level two technical issues in a M365 environment which includes: Windows 10/11 devices joined to Entra ID (formerly Azure AD), Microsoft 365 apps like Outlook, Word, Excel, PowerPoint, and Teams, Exchange Online for email, OneDrive for Business and SharePoint Online for file storage and collaboration, Microsoft Teams for chat, meetings, and calls, Intune for device management and compliance, Defender for Endpoint for security
Must be familiar with ITIL, Hardware Life Cycle Management, Change Management, Incident Management
Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools
Able to assist users with connectivity issues, ensuring they can access network resources and the internet
Able to identify and resolve issues related to DNS and DHCP, such as incorrect IP addresses, domain name resolution failures, or DHCP server outages
Ability to monitor the desktop environment using hardware and software tools
Strong interpersonal skills at all levels and ability apply skills and techniques to solve problems
Excellent teamwork/collaboration skills
Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations
Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals
Ability to work with minimal direction - no manager looking over your shoulder
Must be good at following established processes and procedures
This is an engineering company so everyone is detail oriented
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase