Empower AI · 1 day ago
Change Management Lead – Change, Configuration and Infrastructure Management
US-MD-Andrews AFB
Full-time
Onsite
Mid, Senior Level
4+ years expEmpower AI is an AI company focused on government solutions, providing tools for federal agency leaders to enhance their workforce. They are seeking a Change Management Lead to support enterprise IT operations, focusing on infrastructure management and automation to improve efficiency and reduce errors.
Information ServicesInformation TechnologySoftware
No H1B
Security Clearance Required
Responsibilities
Support a team providing enterprise IT operations support for a DHS customer
Focus on infrastructure management and operations - e.g., monitoring, incident response, cybersecurity, system administration, patching, unified communications, hosting
Minimize manual intervention, improve efficiency, and reduce human errors
Implement platforms that orchestrate work-flows for end-to-end task execution
Use AI as well as predictive analytics to detect anomalies, predict failures, and initiate self-healing processes to reduce downtime and improve system resilience
Manage the CM team, priority, status, and deliverables
Provide direction on implementing and maintaining internal change management policies, procedures and associated training plans
Develop written functional documentation and training materials
Qualification
Required
Strong skills in the use of Service Management tools, such as ServiceNow or Remedy
Knowledge of ITIL framework
Expertise in integrating technical process work-flows within current and future Change Management (CM) automation
Minimum 4 years' team lead or equivalent experience in enterprise Information Technology (IT) Change Management, metrics and reporting, IT Service Management (ITSM) process management, or other relevant experience
Experience developing written functional documentation and training materials
Thorough knowledge of the relationships between Change Management, Configuration Management and Release Management, and a desire to improve that understanding in others
Demonstrated leadership experience implementing and improving IT processes
Experience providing direction on implementing and maintaining internal change management policies, procedures and associated training plans
Overall responsibility for managing the CM team, priority, status, and deliverables
Proven ability to work closely with the business community as well as technical resources in a tactful manner
Preferred
Bachelor's Degree or equivalent related experience
ITIL certification or the ability to obtain within 12 months
7-12 years experience
Agile professional certification preferred
Eligibility for Entry on Duty clearance
Company
Empower AI
Empower AI helps federal agency leaders elevate their workforce productivity.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-08-15Acquired
Leadership Team
Jeff Bohling
Chief Executive Officer
Paul Harrington
Executive Vice President, Chief Growth Officer
Recent News
Morningstar.com
2025-07-24
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