Fidelity Investments · 10 hours ago
Sr. Manager, UX Research & Strategy
Smithfield, RI
Full-time
Hybrid
Senior Level
$85K/yr - $171K/yrFidelity Investments is seeking a Sr. Manager for UX Research & Strategy to shape digital experiences that have a measurable impact. The role involves conducting user research, collaborating with cross-functional teams, and informing the UX vision for Fidelity Institutional marketing websites.
Asset ManagementFinanceFinancial ServicesRetirementWealth Management
No H1B
Responsibilities
Conduct qualitative and quantitative user research, usability testing, competitive assessments, heuristic evaluations, journey mapping, and persona development
Interpret website analytics to identify user needs and prioritize opportunities for improvement
Create or inform the development of UX artifacts—such as wireframes, journey maps, and user flows
Support end-to-end validation activities, including designing studies, building research in various platforms, and coordinating participant recruitment
Collaborate successfully with business partners, product owners, designers, and analytics partners to clarify goals and inform experience strategy
Qualification
Required
Conducting qualitative and quantitative user research
Usability testing
Competitive assessments
Heuristic evaluations
Journey mapping
Persona development
Interpreting website analytics to identify user needs and prioritize opportunities for improvement
Creating or informing the development of UX artifacts such as wireframes, journey maps, and user flows
Supporting end-to-end validation activities, including designing studies, building research in various platforms, and coordinating participant recruitment
Strong synthesis and communication skills to share insights in clear, accessible formats for a range of audiences
Collaborating successfully with business partners, product owners, designers, and analytics partners to clarify goals and inform experience strategy
Experience working in digital marketing, personalization, or lead-generation environments
Proficiency in tools like Figma
A degree or equivalent experience in UX, HCI, or a related field
Benefits
Comprehensive health care coverage and emotional well-being support
Market-leading retirement
Generous paid time off and parental leave
Charitable giving employee match program
Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
Company
Fidelity Investments
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve.
Founded in 1946
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$152.82MKey Investors
Apple
2020-12-28Secondary Market· $2.5M
2018-01-14Secondary Market· $1M
2017-05-03Secondary Market· $12.5M
Leadership Team
Abigail Johnson
Chairman & CEO
Jeanmarie Ward
Senior Vice President of Architecture
Recent News
2026-01-20
alleywatch.com
2026-01-20
2026-01-16
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