Riverside Healthcare · 3 hours ago
PA ASSOC II
Kankakee, IL
Part-time
Onsite
New Grad, Entry Level
$17.66/hr - $21.10/hrRiverside Healthcare is committed to providing exceptional patient care, and they are seeking a Patient Access Associate to enhance the patient experience. This role involves managing patient registration, ensuring insurance compliance, and delivering outstanding customer service while maintaining a professional demeanor in a fast-paced environment.
Health CareHospitalHospitality
Responsibilities
Accurately collect, analyze, and record demographic, insurance/financial, and clinical data from multiple sources
Obtain necessary information and signatures for registration and billing
Screen for compliance with payer requirements for medical necessity and pre-certification
Complete third-party eligibility and benefit verification to ensure accurate payment
Greet patients using appropriate scripting in a friendly, inviting manner, adhering to AIDET format and standards
Interact with patients and their representatives courteously and respectfully, both in person and over the phone
Direct or escort patients to appropriate locations within the hospital
Monitor waiting room areas, keeping patients and visitors informed about processes and wait times
Provide estimates to patients per policy and guide them on financial assistance when necessary
Assist with training new employees and provide coverage for call-offs to ensure proper departmental staffing
Monitor and stock department supplies, ensuring the cleanliness and orderliness of the work area
Handle incoming calls via the switchboard, ensuring compassionate and customer-focused communication
Accurately record and electronically update patient information on a timely basis
Follow EMTALA, HIPAA, payer, and other applicable regulations and registration standards
Recognize and explain out-of-network insurance requirements and secure necessary signatures
Understand and apply Riverside Financial Policies, directing patients to financial counselors as needed
Attend all mandatory department meetings and applicable training sessions
Assist in transporting patients within the hospital
Accurately collect and scan required documents, including labels and ID bands
Operate the switchboard and handle incoming calls, ensuring timely response and accurate notification
Qualification
Required
High school diploma or equivalent required
Ability to work independently in a fast-paced environment
Ability to maintain a mature, compassionate, and professional demeanor
Ability to demonstrate flexibility with assignments within professional scope/duties/licensure
Accurately collect, analyze, and record demographic, insurance/financial, and clinical data from multiple sources
Obtain necessary information and signatures for registration and billing
Screen for compliance with payer requirements for medical necessity and pre-certification
Complete third-party eligibility and benefit verification to ensure accurate payment
Greet patients using appropriate scripting in a friendly, inviting manner, adhering to AIDET format and standards
Interact with patients and their representatives courteously and respectfully, both in person and over the phone
Direct or escort patients to appropriate locations within the hospital
Monitor waiting room areas, keeping patients and visitors informed about processes and wait times
Provide estimates to patients per policy and guide them on financial assistance when necessary
Assist with training new employees and provide coverage for call-offs to ensure proper departmental staffing
Monitor and stock department supplies, ensuring the cleanliness and orderliness of the work area
Handle incoming calls via the switchboard, ensuring compassionate and customer-focused communication
Accurately record and electronically update patient information on a timely basis
Follow EMTALA, HIPAA, payer, and other applicable regulations and registration standards
Recognize and explain out-of-network insurance requirements and secure necessary signatures
Understand and apply Riverside Financial Policies, directing patients to financial counselors as needed
Attend all mandatory department meetings and applicable training sessions
Assist in transporting patients within the hospital
Accurately collect and scan required documents, including labels and ID bands
Operate the switchboard and handle incoming calls, ensuring timely response and accurate notification
Preferred
Experience in EKG tracings and medical terminology preferred
Prior experience in office or clerical roles preferred
Knowledge of payer regulatory compliance and HIPAA Privacy and Security preferred
Strong verbal and written communication skills in English
Bilingual preferred
Ability to perform general arithmetic
Detail-oriented with a commitment to accuracy and problem-solving
Ability to work independently and as part of a team in a fast-paced environment
Benefits
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Paid Leave Hours accrued as you work
Company
Riverside Healthcare
Riverside Healthcare is a fully integrated healthcare system serving the needs of patients throughout the counties of Kankakee.
Founded in 1964
1001-5000 employees
H1B Sponsorship
Riverside Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (5)
2022 (2)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Phil Kambic
President & CEO
Bill Douglas
Sr. V.P. Finance, CFO
Recent News
Company data provided by crunchbase